Student Coach II

UCF Online Connect Center:

The UCF Online Connect Center team works with students as advocates and guides throughout their fully online academic experience at UCF. Success coaches are available to help our students locate resources and create effective strategies to ensure success.

The Opportunity:

The University of Central Florida's (UCF) Online Connect Center is searching for a Student Coach II. The Student Coach II is a professional position that provides an enhanced level of coaching support to prospective and current UCF Online students. The Student Coach II will deliver support for students at all program levels and will be knowledgeable in all aspects of the student experience to include recruitment, enrollment, coaching, student services, and retention. Working collaboratively with teams of professionals and with academic program partners, the Student Coach II will use enhanced coaching methodologies to develop ongoing coaching relationships with prospective and current UCF students to provide early integration, ongoing support, degree progression, and goal completion.

This is an Auxiliary (AUX) funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

Responsibilities:

• Provide coaching to prospective, transitioning, and currently enrolled students.

• Demonstrate ability to use enhanced coaching techniques and methodologies to successfully advance the students.

• Develop and implement highly proactive outreach services to current students focused on retention and success.

• Serve as Coach Liaison to academic program partners, committees, and leadership.

• Interact regularly with university partners, colleges, departments, and faculty.

• Ensure timely turnaround of services, meeting established unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics.

• Report to the Directors of the UCF Online Connect Center team.

• Other tasks as assigned.

Minimum Qualifications:

Bachelor's degree and 2+ years of relevant experience, or a Master's degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

We welcome candidates with experience in any of the following:

• Bachelor's degree in a related field.

• Previous experience working at an institution of higher education.

• Experience as a Student coach.

• Previous Salesforce experience or a similar CRM system.

• Familiarity with case management models and early-alert systems is highly desirable.

The ideal candidate may possess these qualities:

• Ability to analyze and solve problems through critical thinking; makes well-reasoned and timely decisions.

• Ability to plan and organize work, as well as handle multiple tasks at the same time.

• Proactive attributes, take initiative to get things done without prompting.

• Strong oral and written communication and presentation skills.

• Ability to work independently and collaboratively within a fast-paced, team-oriented environment.

• Flexibility to work occasional evenings and weekends to accommodate student needs or university events.

Additional Application Materials Required:

Please submit your resume and a cover letter outlining your qualifications and interest in the position.

When applying, please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later. Incomplete applications will not be considered.

Special Instructions to the Applicants:

• The anticipated salary range for this position is $44,000-$53,419 annually. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

• The Online Connect Center's operating hours are Monday-Friday: 8:00 am-7:00 pm; Saturday: 10:00 am-2:00 pm. The selected candidate will work 40 hours per week within the operating hours, including at least two late shifts per week (9:00 am-6:00 pm or 10:00 am-7:00 pm).

• All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

• This is an Auxiliary (AUX) funded position. Employment is subject to the availability of funding and may cease at the time funding for this employment is depleted.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.