Service Center Assistant

The Service Center Assistant promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail, and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met. The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Center (locations in Hasbrouck, Cascadilla, or Williard Straight Halls, or Robert Purcell Community Center) in an efficient and timely manner and will also coordinate the efforts of student guest service agents by serving as a resource and role model for these student workers. Additionally, this role will collaborate on annual initiatives that have a larger impact on other Service Centers and House offices.

A successful Service Center Assistant will:

• Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests.
• Create a welcoming and inclusive environment for a large, diverse community of guests as well as their unique student teams.
• Consistently utilizing good judgment and tact, specifically around confidentiality, as well as prioritizing resources, to ensure minimal follow-up is required.
• Build strong working relationships with other team members in other Service Centers, House Office Staff, as well as SCL and university partners to facilitate cross-departmental collaboration and ensure operational coordination and delivery.
• Support SCL's mission by providing appropriate training and coaching to student staff.

Unit assignments and schedules are likely to change. This position may require varied or extended work hours, including nights, weekends, and some holidays, based on business needs.

Required Qualifications:

• High school diploma or equivalent with at least two years of related experience in business management, customer service, event planning, or equivalent combination of education and experience.
• Proficiency with basic Office software, desktop programs, and technology, including e-mail, web research, and database management.
• Experience modeling values that support inclusion, belonging, and well-being.

Preferred Qualifications:

• Additional education including an Associates or Bachelor's degree in related coursework

• Additional experiences beyond two years in a related field including experience in conferences, events, and/or programs

• Experience or knowledge of the higher education sector with specific experience around Housing systems and/or procedures;

• Prior supervisory experience with student staff

No relocation assistance is provided for this position. Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work primarily on-campus.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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