Anti-Trafficking Intake and Assessment Specialist

The Salvation Army Midland Divisional Headquarters located in St. Louis, Missouri, is looking for a Anti-Human Trafficking Intake & Assessment Specialist. This individual will complete client intake and enter and review daily data and output originating through case management. Perform data processing duties necessary to support the case management database and provide reports internally and externally. This position requires knowledge of trauma-informed care and crisis intervention.

This is a full-time position, 40 hours per week, with starting pay of $20.00 per hour.

1130 Hampton Ave, St. Louis, MO 63139

Essential Duties:

Intake & Assessments

1. Conduct phone eligibility screenings for new participants to determine if they qualify for services.
2. Provide triage to walk-in participants, conducting intake interviews, obtaining participant history, determining participant needs, and developing suitable options to facilitate healing and recovery.
3. Reviews all available services with participants.
4. Refer participants to alternative and/or additional internal or external services if necessary. Maintain in-depth knowledge of referral resources and ensure resources are adequate and up to date.
5. Participate, as needed, in outreach in the community to engage participants and educate the community about how to refer participants to the program for assistance.

Documentation & Reporting

1. Ensure accurate and complete participant information is entered into SIMS
2. Ensure accurate and complete assessments and forms are completed and filed appropriately.
3. Provide weekly, monthly, and quarterly reports as needed.
4. Generates required forms and documents used in the intake process to have the participant review and sign when applicable.
5. Maintains case files with appropriate forms

Office Reception

1. Respond to all phone calls and walk-ins
2. Ensure phone calls from individuals seeking services are returned within 24 hours or are referred to the appropriate individual.
3. Administer client satisfaction surveys regularly
4. Manage participant assistance inventory and office supplies

Minimum Qualifications

Associate's degree with data management training and 2 or more years of experience working with vulnerable populations and crisis management in a social services setting. A combination of training and experience will be considered. Requires strong computer skills with knowledge and experience working in software applications to include databases, word processing, spreadsheets, and e-mail. Must have good written and verbal communication skills and demonstrate good time management skills. Being a self-starter in work performance and well organized in task prioritization is a plus. Attention to detail is required. Must have knowledge and experience in trauma-informed care and crisis management.

Physical and Working Conditions

Capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Capable of occasionally lifting 20 pounds. Most work will be indoors in a temperature-controlled environment.