Bell Captain

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

• Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals. *Ensure that sufficient staffing is present to meet the daily business demands.

• Prioritize and organize work assignments; delegate work to staff. Assign specific tasks as they arise to the staff according to the rotation sequence.

• Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.

• Communicate anticipated business demands daily with each associate (arrivals/departures, group functions, etc.).

• Ensure staff's knowledge of hotel services, features, and amenities.

• Answer telephone promptly, using correct greeting and telephone etiquette. Document guest calls/requests for Bell Person assistance.

• Maintain security and accurate record of all guest room keys issued to Bell and Door Staff.

• Monitor and ensure that Bell and Door Staff perform their job functions to the hotel's expected level of service.

• Conduct performance appraisals of designated staff pursuant to HEI policies and procedures.

• Determine and provide training needs to staff.

• Accommodate all guest requests in an accurate and efficient manner.

• Coordinate group luggage requirements.

• Monitor and maintain cleanliness and working condition of departmental equipment/supplies.

• Prepare work orders for equipment repairs and distribute to Engineering.

• Monitor and maintain the condition of lobby, hotel entrance, bell desk and luggage storage areas.

• Prepare and submit daily/weekly payroll records and tip distributions.

• Ensure that all pertinent information is documented in the logbook daily.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• High school diploma or equivalent required.

• Hotel experience preferred.

• Self-starting personality with an even disposition.

• Maintain a professional appearance and manner at all times.

• Must be willing to "pitch-in" and help co-workers with their job duties and be a team player with or without reasonable accommodation.

• Ability to perform basic mathematical computations.

• Superior communication skills to provide information and associated services to hotel management and guests.

• Ability to establish and maintain effective working relationships with associates, customers and patrons.

• Motivate staff and maintain a cohesive team.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.