Director, Operations Government Services
 Sonova USA, Inc. | |
paid holidays, tuition reimbursement, 401(k)
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 United States, Illinois, Aurora | |
| 750 North Commons Drive (Show on map) | |
 Apr 13, 2026 | |
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Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Aurora (IL), United States Director, Operations Government Services Aurora, IL Sr. Manager, Operations Government Services The Sr. Manager, Operations Government Services is responsible for leading the service and operational performance of the Government Services value stream. This role oversees customer service and order fulfillment operations while driving performance across quality, delivery, and cost. The position partners closely with cross-functional teams to execute strategic initiatives, ensure compliance with government and regulatory requirements, and deliver operational excellence within a complex, high-visibility channel. Responsibilities: * Lead the development and execution of the Government Services operational model across customer service and order fulfillment More about you: * Bachelor's degree in Business Administration, Engineering, Healthcare Administration, or related field preferred A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources What we offer:
*Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $162,640 - $185,000 . This role is also commission eligible/bonus eligible. How we work: At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives. Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 162790 | |