Pool Coordinator

Make an impact in your community this summer as the Pool Coordinator with New Hanover County. We're looking for an experienced lifeguard to join the Parks and Gardens Department in a leadership role focused on water safety, facility management, and fostering a strong, team-driven environment.

As the Pool Coordinator, you'll play a vital role in overseeing daily pool operations, ensuring the safety of our patrons, and leading our lifeguard staff. If you're excited about taking charge and contributing to a dynamic community setting, we want you to apply!

• Responsible for the daily physical operation of the pool; supervise and schedule for the effective use and maintenance of the aquatic facilities.
• Responsible for the safety of facility patrons.
• Communicate and enforce all facility policies, rules, and regulations.
• Recognize and respond effectively to emergencies.
• Facilitate timely and appropriate responses to customer comments/complaints.
• Respond to citizen inquiries and concerns and provide pool information as needed.
• Inspect the aquatic facility on a daily schedule and report unsafe conditions and equipment to supervisor.
• Complete records and reports regarding the following: pool attendance, water chemistry, incidents and accidents.
• Schedule and coordinate staff meetings, in-service training and maintain records of content and participation.
• Coordinate new lifeguard staff orientation.
• Ensure current lifeguard certifications are maintained.
• Assist with hiring, training, supervising and evaluating of lifeguard staff.
• Responsible for assisting with lifeguard scheduling
• Ensure lifeguards are properly scanning pool at all times.
• Manage aquatic facility in absence of Program Coordinator.
• Responsible for aquatic facility maintenance during hours of supervision.
• Responsible for either opening or closing facility.
• Develop, implement, manage and evaluate all aquatics programming
• Actively promote customer service through aquatic activities.
• Carry out additional duties as assigned by the Program Coordinator.
• Maintain reliable attendance and arrive on time for all scheduled shifts.

Required Education and Experience:

• High school diploma or GED.
• Lifeguard certification and Aquatic certification required.
• Minimum of two to four years experience in lifeguarding and pool operations required.
• Must present a professional, mature image and have excellent interpersonal communication skills.
• This position requires someone with an enthusiastic personality who can develop harmonious relationships with staff, guests and volunteers.
• Selected candidate must be highly organized, possess superior supervisory skills and demonstrate sound judgment, initiative and independent thinking.

• Ability to maintain constant focus and 100% alertness while on duty in an outdoor environment.
• Ability to sit or stand for extended periods, including in an elevated lifeguard chair.
• Observe and monitor all pool areas using sight and hearing to recognize and quickly respond to distress signals.
• Communicate clearly with all guests and staff, including the ability to project your voice across a loud or busy pool area.
• Use critical thinking to solve problems and make quick, sound decisions under pressure.
• Respond quickly and appropriately to emergencies, including performing water rescues, resuscitation, and other lifesaving techniques.
• Regularly perform activities such as walking, standing, sitting, squatting, kneeling, climbing, stooping, and crouching.
• Ability to lift and carry up to 50 lbs and push or pull up to 100 lbs (including moving equipment or assisting in rescues).

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.
In compliance with G.S. 153A-94.2(b), if this position requires an applicant for employment to work with children in any capacity, the county must require the applicant to undergo a criminal history record check conducted by the SBI for all offers of employment made after October 1, 2025. These checks must be performed in accordance with G.S. 143B-1209.26, which authorizes the SBI to provide fingerprint-based state and national criminal record checks to cities and counties. Additional information on how to complete this required check will be provided to the selected candidate after an offer of employment is accepted.

New Hanover County is an Equal Opportunity Employer.