Senior Program Manager, Office of the President

The Senior Program Manager, Office of the President will work under the direction of the Vice President, Chief of Staff to provide strategic, project management, and operational oversight for Office of the President activities. The Senior Program Manager will play a pivotal role in advancing high-impact, cross-cutting processes and initiatives that support the mission and vision of Children's National, including working closely with senior executives across Children's National. The candidate will develop briefings and presentations, draft communications materials and products, and provide direct staffing support to the President and CEO and the Chief of Staff. The ideal candidate will have strong writing skills, a proactive and solution-oriented mindset, and the ability to navigate a fast-paced environment and engage with key stakeholders with poise and professionalism. Daily and Weekly interface with the President and CEO, Chief of Staff, as well as Senior Leadership (Executive Vice Presidents and Senior Vice Presidents). Scope of work can entail local, national or international focus.

Minimum Education

Master's Degree (required)

Minimum Work Experience:

5 years' Experience in healthcare with a focus on developing programs, improving processes, and leading projects (required)

Examples of tasks and responsibilities may include:

• Providing project management support to the President and CEO and Chief of Staff.
• Drafting briefings and presentations for the Office of the President and CEO.
• Drafting communications materials, such as remarks, talking points, and all-staff messages.
• Serve as a trusted advisor to the CEO and work cross-functionally with internal stakeholders, ensuring consistency in messaging and alignment with strategic objectives.
• Providing staffing support to the President and CEO for internal and external events, including preparation, attendance, and follow up.
• Coordinating the flow of documents and information to and from the Office of the President and CEO, including managing deadlines, templates, and structure.
• Supporting the overall operations of the Office of the President and CEO.

Functional Accountabilities

Strategic Planning

* Contribute to the strategic plan for department services, including short-term and long-term objectives.

* Collect and analyze customer and stakeholder feedback and evaluate department effectiveness.

* Incorporate findings into plans to modify program and external communication.

* Gain exposure to operational information that is confidential within the Department and maintain those confidences.

* Work with the Vice President and other involved staff to develop a way to capture and report the key operating statistics and financial performance of the Department.

Program Administration

* Develop, implement and evaluate programs, services, policies and procedures, and performance standards to achieve departmental goals. Administer programs within budgetary guidelines.

* Troubleshoot operational issues and develop action plans to resolve.

* Ensure compliance with CNMC policies and procedures and with regulatory standards.

* Liaise with senior leaders across CNMC departments to strategize and launch new initiatives.

* Lead, facilitate, and/or participate actively in Department management, team, and project meetings.

Human Resources and Relationship Management

* Hire, train, develop and direct assigned staff to meet departmental objectives. Provide timely coaching and performance feedback.

* Ensure performance evaluations and all other organizational circuit breakers for all staff are complete and on time. Provide leadership to encourage employees to accomplish major initiatives and special projects.

* Strategize with Vice President to design and support staffing and leadership structures to best meet changing business objectives.

* Develop and monitor staffing plans/schedules to optimize productivity and ensure quality services.

* Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals and interests.

* Develop and maintain key relationships with national committees, organizations, and working groups.

Budget and Financial Planning

* Under the direction of the Vice President and in departments/divisions/COEs where appropriate, prepare the annual operating and capital equipment budgets for departments under scope. Participate in financial planning and budget preparation. Manage department budget to ensure financial stability of the department.

* In departments/divisions/COEs where appropriate, develop annual program and supplementary budgets which correlate to departmental projects and performance objectives. Develop recommendations to meet budget requirements.

* In departments/divisions/COEs where appropriate, monitor the financial performance of teams within the Department; track, monitor, and evaluate budget for all line items.

* Work with financial personnel within CNMC and outside stakeholders to ensure compliance with departmental budget.

* Design and produce statistical and financial data/reports to support the operation of the Department and to guide its future initiatives.

* Track revenue/expense increases/decreases and participate in decision-making as to appropriate actions and facilitate necessary actions.

Operations Management

* Explore new methods to improve operations and work with various constituencies to gain acceptance and support implementation efforts.

* See the potential in and understand the use of resources and decision-support tools in process and performance improvement.

* Communicate operational issues and progress towards goals to Vice President and others as appropriate.

* Ensure complete and accurate minutes as assigned.

* Facilitate follow-through to action items.