Guest Assistant/Host (Part-Time)

Hours: Part Time - 16 hours p/week / including every other weekend/holiday rotation.

We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care

Mission Statement

Restoring hope and freedom through rehabilitation.

Employment Value Proposition

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary

Provides a hospitable and presentable environment within the MFB hotel for guests and families of patients. Performs all needed duties including guest reservations, check in, assistance with luggage, tours, room cleaning, continental breakfast, check out, billing, information services, purchasing, inventory management, coordination of volunteers, etc. Scheduled work may include weekends, holidays, and/or a variety of shifts.

Essential Job Responsibilities

• Maintains hotel reservation system. Makes individual reservations for guests.
• Checks in guests upon arrival. Completes registration and billing formalities. Provides keys and explains access to rooms, the facility and to the campus. Shows guests to rooms and assists with luggage. Orients guests to facility and community. Reviews hotel regulations.
• Provides information and services to guests as requested.
• Depending upon shift, prepares the 7 a.m. to 9:30 a.m. continental breakfast including making coffee, setting up the food line, putting cold items on ice, and keeping items stocked and filled during breakfast hours. Puts food items away and cleans the breakfast line and lounge when breakfast ends.
• For guests who are staying, completes basic room cleaning. Replace towels, clean sink and toilet, empty trash, and restock coffee, soaps and shampoos as necessary in each occupied room.
• Completes guest checkout on departure date. Completes billing process. Assists guests with loading of luggage.
• For guests who are checking out, completes final room cleaning. Cleans and restocks guest rooms in preparation for the next guests. Changes bed linen and remakes beds. Empties trash and vacuums room. Restocks coffee, soaps and shampoos. Cleans bathroom floors, sinks, showers and toilets. Replaces towels. Checks room for needed repairs. Replaces bedspreads and blankets as necessary. Returns chairs/tables and desks to the standard room setup. Ensures that phones/radios are working and that alarms are off. Clears voice mail.
• Monitors supply and food inventories, and places orders or make outside purchases as necessary to maintain levels. Maintains food freshness and quality.
• Cleans and maintains lobby, hallways, lounges, entryway and front desk area.
• Maintains front desk records.
• Maintains professional appearance, language and behavior. Owns and immediately resolves guest problems.
• Coordinates and oversees any volunteers or volunteer functions that may relate to hotel operations.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

• High school graduate or equivalent.
• Ability to work independently.

Physical Requirements for Essential Job Qualification

None

Occasionally

(Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position

Traverse or move around work location

Use keyboard

Operate or use department specific equipment

Ascend/Descend equipment or ladder

Position self to accomplish the Essential Functions of the role

Receive and communicate information and ideas for understanding

Transport, position, and/or exert force

Up to 10 pounds

Up to 25 pounds

Up to 50 pounds

Up to 100 pounds

More than 100 pounds

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

Compensation based on experience, starting from $18.00