Director, Outpatient and Mail Order Pharmacies

Do you want to work at one of the top 100 hospitals in the nation?

Life is full of choices, and ChristianaCare recognizes whom you work for is an important decision. Choose an organization that values pharmacy services and provides the opportunity to impact the health of our community adhering to our Core Values and Behaviors guided by Excellence and Love.

ChristianaCare is seeking an experienced and forward-thinking Director of Outpatient and Mail Order Pharmacies to provide strategic, operational, clinical, and business leadership across our growing outpatient pharmacy enterprise. This leader will oversee three hospital-based outpatient pharmacies in Delaware and Maryland, as well as a centralized mail order pharmacy serving Delaware, Maryland, Pennsylvania, and New Jersey.

This role is essential to advancing patient access, clinical integration, operational excellence, and financial performance in alignment with ChristianaCare's mission, values, and enterprise pharmacy strategy. The Director will collaborate closely with the Vice President of Pharmacy Services and key leaders across the system to position our outpatient and mail order services as high-performing, patient-centered access points across the continuum of care.

Key Responsibilities

Operational & Clinical Leadership

• Provide strategic and daily operational oversight for three outpatient pharmacies and the centralized mail order pharmacy.
• Ensure safe, compliant, efficient medication dispensing and distribution.
• Advance clinical service integration including discharge prescriptions, transitions of care, immunizations, MTM, and patient access programs.
• Partner with inpatient and ambulatory teams to enhance continuity of care and improve patient outcomes.

Business & Financial Oversight

• Lead all aspects of operating performance, budget oversight, and financial sustainability.
• Monitor and interpret key performance indicators (KPIs) such as volume, margin, payer mix, adherence, and patient experience.
• Identify opportunities for workflow optimization, inventory management, and purchasing efficiencies.
• Support pro forma development and return-on-investment (ROI) analysis for new and expanded services.

Strategic Growth, Innovation & Access

• Drive growth strategies aligned with ambulatory expansion and population health priorities.
• Evaluate and implement innovative pharmacy care and distribution models-including automation, digital solutions, and alternative payer arrangements-to improve access, adherence, and total cost of care.
• Partner with marketing and digital teams to enhance patient enrollment and engagement.

Leadership & Talent Development

• Lead and support pharmacists (including Pharmacists-in-Charge) and supervisors across all sites.
• Foster a high-performing, collaborative culture focused on safety, service, and professional excellence.
• Oversee recruitment, onboarding, training, and development of team members.
• Promote strong partnerships across inpatient, ambulatory, and specialty pharmacy areas.

Regulatory, Quality & Compliance

• Ensure compliance with Board of Pharmacy regulations, DEA requirements, CMS standards, and payer guidelines.
• Support audits, inspections, and development of corrective action plans as needed.
• Promote a culture of safety, continuous quality improvement, and regulatory readiness.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's or Doctor of Pharmacy degree required; PharmD preferred
• Residency training preferred (PGY1/PGY2 Health-System Pharmacy Administration & Leadership or PGY1 Community Pharmacy Residency)
• Master's degree in business, healthcare management, or related area is preferred
• At least 7 years of progressive community and/or outpatient pharmacy leadership experience, including operational, clinical, and financial accountability in a health-system or complex pharmacy environment
• Prior people management experience required
• Delaware Pharmacist licensure required; must obtain Maryland licensure within the first 6 months of employment.

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

About ChristianaCare:

ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, hospital care at home, medical aid units, three hospitals (1,300 beds). We provide a Level I trauma center, Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions and 6th for admission of stroke patients. ChristianaCare is a not-for-profit teaching health system with our outstanding, data-powered care coordination service and a focus on population health and value-based care. ChristianaCare is shaping the future of health care!

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/