Innovation, Customer Experience and Direct Sales Communications Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

KEY RESPONSIBILITIES

• Lead Strategic Communications - Shape integrated communication strategies by translating research, data and external trends into bold, actionable recommendations that build reputation, trust and advocacy for Allstate.
• Champion Culture, Change and Purpose - Lead communications that advance Allstate's purposedriven culture, model adaptability through change and influence others with a confident, human and optimistic approach.
• Own Complex Communication Initiatives - Develop, plan and lead endtoend communication programs and projects, aligning key Allstate stakeholders, while navigating complexity and competing priorities.
• Drive Stakeholder Outcomes - Design and execute short and longterm strategies that engage Allstate's key stakeholders with a clear focus on outcomes to strengthen enterprise reputation.
• Use Data to Inform Decisions and Direction - Interpret stakeholder insights to evaluate effectiveness, guide strategy adjustments and elevate the impact of communications.
• Elevate Allstate's Storytelling - With a mindset of curiosity, develop integrated, enterpriselevel stories that reinforce Allstate as innovative, customercentric and caring, partnering closely with PR, media and enterprise teams.
• Serve as a Trusted Strategic Advisor - Provide communication counsel to leaders and business partners, influence decisionmaking and act as a connector across teams and external partners.
• Lead HighImpact Experiences - Own planning and execution of key meetings and events from strategy through delivery, ensuring experiences reflect the Allstate brand standards.
• PR/Media Relations & Issues Management: Partner with the enterprise PR team to develop content for owned, earned and paid media, as well as internal channels. Proactively identify and help mitigate reputational risks by working closely with the Issues Team.
• Resource Allocation & Budget Management (as required): Support budgeting and monthly forecasting; manage external/vendor relationships in alignment with Communications goals and corporate policies.
  

SUPERVISORY RESPONSIBILITIES

• This job does not include supervisory duties.
  

EXPERIENCE

• 10 or more years of experience (Preferred)

FUNCTIONAL SKILLS

• Executive Influence & Advisory Skills - Proven capability to consult, influence and partner with senior leaders to advance strategic priorities.
• Program Leadership - Expertise in leading programs with measurable outcomes and strong organizational alignment.
• CrossFunctional Collaboration - Skilled in building relationships and driving connectivity across teams and business units.
• DataDriven Decision Making - Ability to translate insights and engagement metrics into actionable strategies.
• Change Leadership - Demonstrated strength in navigating complexity, leading through change and advancing organizational transformation.

Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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