New

Bilingual Performing Loan Consultant

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Tempe
Apr 01, 2026
Performing Loan Consultant Onsite - Tempe, AZ (5 days/week) Employment Type: Fulltime Experience Level: Entry Level Position Overview The Performing Loan Consultant provides highquality customer service in a fastpaced call center environment. This role supports homeowners who are past due on their mortgage by identifying the reason for delinquency and developing practical, customized payment solutions to help bring accounts current. Consultants also handle inbound servicing inquiries, process payments, and refer eligible customers to refinancing teams when appropriate. This position is ideal for individuals who are customerfocused, professional, and comfortable handling sensitive financial conversations over the phone. Key Responsibilities * Handle a high volume of inbound and outbound calls in a call center environment * Speak with homeowners regarding pastdue mortgage accounts and identify root causes of delinquency * Develop and set up customized payment arrangements to resolve delinquent accounts * Assist inbound callers with general mortgage servicing questions, including escrow, website assistance, and payoff requests * Process mortgage payments accurately and efficiently * Identify and refer eligible customers for refinancing opportunities when applicable * Document all customer interactions thoroughly and accurately * Meet individual and team performance metrics * Adhere to compliance standards, company policies, and industry regulations * Represent the organization professionally while delivering excellent customer service * Participate in ongoing training and development * Maintain reliable attendance and punctuality Education & Experience * High school diploma or equivalent required * College degree preferred * 1+ year of collections, call center, or customer service experience preferred (not required) Required Skills & Qualifications * Strong customer service and telephone communication skills * English fluency (Spanish or bilingual skills are a plus) * Ability to negotiate and problemsolve with professionalism and empathy * Comfort speaking with customers of varying personalities and emotional states * Strong reasoning, research, and attentiontodetail skills * Ability to handle confidential customer information responsibly * Selfmotivated with the ability to follow instructions and work with minimal supervision * Excellent keyboarding and documentation skills * Proficiency with Microsoft Windows and Microsoft Office (Word, Excel, Outlook) * Familiarity with internetbased research tools (skiptracing experience a plus) Preferred (Nice to Have) * Call center or financial services experience * Mortgage servicing or collections exposure * Sales or referralbased experience Core Skills * Customer Service * Call Center Operations * Microsoft Office * Financial Services * Mortgage Servicing * Collections / Account Resolution Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Tempe,AZ. Application DeadlineThis position is anticipated to close on Apr 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.