Retail Operations Specialist I

Location:

2416 Philadelphia Street

Indiana, Pa 15701

Hours:

Monday - Friday: 8AM-5PM

(Additional hours as necessary to meet the objectives of the department)

Function: Is responsible for completing the daily department report reviews including, but not limited to Branch Cash Balancing, Online Teller and POD Report (TIPOD), Charge Offs and Recoveries, Teller Cash Drawer Reports, etc. as well as supporting the retail network regarding operational issues.

Duties and Responsibilities:

• Requires proficient skills using various software packages including Microsoft Word and Excel.

• Responsible for the reconcilement/review of a range of general ledger accounts for numerous applications including bank cash, charged-off transactions, branch short/over conditions, proof differences, and cash items.

• Reviews the daily Online Teller and POD Report (TIPOD) to investigate differences between these areas and then communicates via email to the appropriate area (branch/backroom department) to ensure the customer receives proper credit.

• Reviews a Teller Cash Drawer report daily and escalates any drawers over the set cash limit to Management.

• Creates a weekly Vault $250,000.00 and greater report to identify cash vault amounts in retail branches.

• Maintains and develops documents (memos and spreadsheets) using various software packages including Microsoft Word and Excel.

• Reviews Branch Fees Waived Report.

• Liaison with the bank's notary provider.

Responsible for overseeing the entire bank's notary appointment/reappointment process.

Responsible for ensuring all Notary invoices are submitted for payment.

• Liaison with the bank's signature/medallion guarantee provider and is responsible for ensuring that all stamp users are certified and all stamps are accounted for on an annual basis.

• Liaison with the bank's cash provider for expedited cash orders, holiday cash ordering, incoming/outgoing shipment discrepancies and retail branch user set up.

Reviews a daily spreadsheet of retail branch cash orders and shipments and contacts the Bank's cash provider regarding any discrepancies. Prepares a monthly cost distribution report based on the cash provider's charges per retail branch.

• Liaison with the bank's armored courier service for cash deliveries or handling service issues and opening cases as needed.

Reviews vendor (armored courier) invoices for accuracy and follow-up as needed for reconcilement discrepancies.

• Responsible for the review and submission of various invoices into the AP system for approval and payment.

• Responsible for reviewing the annual Safe Deposit Box Escheatment report and working with the retail network to ensure that contents are either claimed or escheated to the Treasury Department by the deadline.

• Reviews the Monthly Unavailable Safe Box Report and notifies branches of keys that need to be sent to Retail Operations.

Responsible for receiving, tracking, and destruction of the keys received.

• Assumes other departmental duties such as, answering phones, reviewing and answering inquiries within the Retail Operations Outlook In Box throughout the day, and accurate message taking.

• Various ordering responsibilities such as departmental supplies and name tags for branch personnel. .

• Maintains various Share Point sites including but not limited to News Items, Resource Links and Documents.

• Demonstrates a strong ability to work independently as well as motivated to work as a team player to contribute to the success of the department and in turn the organization.

• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent basic academic education.

Experience:

One to two years general experience. Specialized experience: Retail Banking preferred.

Physical Demands:

Operates a keypad device:90% of the day; operates electronic equipment:5% of the day; operates office equipment:5% of the day. Must be able to occasionally lift and / or move up to 30 lbs. Use of manual dexterity skills for typing, filing, and data entry up to 60% of the business day. Specific vision requirements include close vision of 18"-20" for computer work up to 60% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: