Customer Service Associate

Magnetic Seal
is currently seeking a motivated Customer Service Associate to join our team in
Warren, RI.

The Customer Service Associate (CSA) serves as the primary
interface between the company and its customers. This role is responsible for managing customer
orders, quotes, coordinating delivery commitments, and supporting overall
customer satisfaction. The CSA works
cross-functionally with operations, supply chain, quality, and engineering to
ensure timely and accurate execution of customer requirements within a highly
regulated environment.

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed.

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications.

Essential Functions:
- Customer Interface & Communication
- Serve as the primary day-to-day point of contact for assigned customers (OEMs, Tier 1 suppliers, or government buyers)
- Manage inquiries related to orders, delivery status, technical questions, and issue resolution
- Maintain professional, responsive communication aligned with contractual commitments
- Order & Contract Management
- Process and manage customer purchase orders and quotations in ERP systems
- Ensure orders align with contractual terms, pricing agreements, and flow-down requirements
- Monitor backlog, delivery schedules, and changes to customer demand and communicate changes to impacted parties (supply chain, production, etc.).
- Delivery & Schedule Coordination
- Coordinate with operations, planning, and supply chain teams to meet on-time delivery targets
- Track and communicate schedule risks or delays proactively
- Support expediting efforts for critical or priority-rated orders (e.g., defense-rated orders such as DO/ DX priorities)
- Pricing & Quote Support
- Assist with RFQs, pricing reviews, and proposal preparation
- Ensure consistency with existing agreements, cost structures, and escalation clauses
- Support negotiations by providing data on historical pricing, volumes, and lead times
- Relationship Management & Account Support
- Build and maintain strong relationships with key customer stakeholders
- Understand customer programs, priorities, and future demand signals
- Support account managers or business development in growth initiatives as needed
- Data Management & Reporting
- Maintain accurate customer data, order status, and communication records
- Generate reports on backlog, on-time delivery, and customer performance metrics
- Support internal reviews and customer business reviews as needed
- Cross-Functional Coordination
- Interface with engineering, quality, finance, and operations to ensure alignment on customer commitments
- Participate in program reviews, production meetings, and demand planning discussions as needed
- Responsible
for storing and handling all Controlled Unclassified Information (CUI)
appropriately to prevent unauthorized access, dissemination, or use of
this information or documentation.
- Support
all visitor and security policies to protect ITAR/EAR/CMMC/CUI
information, documents, product, etc. from unauthorized access by
informing management immediately of any concerns.
- Responsible
for the proper handling and management of hazardous waste generated in
employee's work area.
- Performs
other duties as assigned including special projects.
- Regular and acceptable attendance is an essential function of this job.

Required
Skills & Qualifications:
- Ability
to handle multiple tasks and prioritize based on urgency and importance.
- Strong
verbal, written, and interactive communication skills with all levels of
employees, management, and customers, along with excellent organizational
skills.
- Strong
computer skills and understanding of business practices.
- Proficient
in email, excel, and other Microsoft Office programs.
- Dependable,
thorough and detail oriented.
- Local to
the Rhode Island facility.

Required Experience/Education:
- High School Diploma or equivalent required.
- Associate's
or Bachelor's degree in business or a related discipline is preferred.
- Experience
in a manufacturing environment, aerospace or a similar industry preferred.
- Three (3)
years of experience in a customer service or similar role, preferably
within aerospace, defense, or manufacturing environment.

Physical
Requirements:
- Able to stand and walk occasionally.
- Able to sit continuously.
- Must be able to bend, squat and kneel occasionally.
- Must be able to reach outward and reach above shoulder occasionally.
- Must be able to use fine manipulation continuously.
- Able to read and write in English
- Must be able to push/pull and lift/carry up to 10 lbs. occasionally.

Work Environment
and Safety Equipment Required:
- Able to work onsite per business needs and per employee's standard hours.
- Office environment and light manufacturing environment.
- Able to wear Personal Protective Equipment as required.

ITAR/EAR Compliance:
This position requires access to export-controlled information and/or hardware,
and candidates must be U.S. Persons that comply with all U.S. Export control
laws and regulation. As such, U.S. citizenship, U.S. lawful permanent resident
status, protected person status under 8 U.S.C. 1324b(a)(3), or the ability to
meet ITAR and EAR requirements is required.

Equal Opportunity Employer
Veterans/Disabled

365 Market Street
Warren, Rhode Island, 02885
United States