New

Help Desk Technician

TEKsystems
$18.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Raleigh
Mar 26, 2026
Overview: We are seeking a Tier 1 Help Desk Technician to provide firstlevel technical support to end users in a corporate environment. This role is responsible for troubleshooting common IT issues, responding to service requests, and delivering excellent customer service while escalating more complex problems to higherlevel support teams. Responsibilities: * Serve as the first point of contact for IT support via phone, email, chat, and ticketing systems. * Troubleshoot basic hardware, software, and application issues for desktops, laptops, printers, and peripherals. * Support Windows 10/11 operating systems and common enterprise applications. * Assist users with Office 365 applications including Outlook, Teams, OneDrive, and SharePoint. * Perform password resets, account unlocks, and basic user administration in Active Directory or Azure AD. * Troubleshoot basic connectivity issues related to WiFi, VPN, and network access. * Log, document, and track incidents accurately while ensuring timely resolution. * Escalate unresolved or complex issues to Tier 2 or appropriate IT teams. * Provide friendly, professional customer service to users of all technical skill levels. Qualifications: * 0-2 years of help desk or technical support experience (internships or school experience accepted). * Basic knowledge of Windows operating systems and common desktop hardware. * Familiarity with Office 365 and standard business applications. * Strong customer service, communication, and problemsolving skills. * Ability to follow troubleshooting processes and work effectively in a team environment. Preferred Skills: * Experience with ticketing systems such as ServiceNow, Jira, or similar. * Exposure to Active Directory or Azure AD. * CompTIA A+ or other entrylevel IT certifications. Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Raleigh,NC. Application DeadlineThis position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.