Remote New

Digital Delivery Experience Manager

Allstate Insurance
United States, Illinois
Mar 26, 2026
At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Digital Delivery Experience Manager owns the strategy and operations for how customers digitally receive their productrelated documents. They utilize paperless delivery channels such as electronic mail, text messages, and mobile applications, and evolve the capabilities required to electronically deliver customerfacing documents-including policy packages, letters, notices, bills, claims, and membership materials-to ensure digital delivery creates a positive customer experience while also complying with state regulations. The team leads and collaborates on initiatives that increase paperless adoption, ensure reliable delivery, and manage exceptions such as electronic mail message return handling, in addition to managing required customer consent processes. The focus of this team is on creating digital experiences that are easy to use, modern, and legally sound. Operating in a highly complex environment, this role drives results through a highperformance culture-defining success measures, communicating outcomes to stakeholders, proactively addressing risks, and introducing innovative solutions. The Manager also supports the consolidation to common platforms and standardized approaches. Key Responsibilities Supports the future vision and strategy for largescale initiatives by contributing to business cases, execution roadmaps, and multiyear plans, ensuring priorities are clearly understood by crossfunctional leaders. Prioritizes the most impactful outcomes and partners with the Digital Product Manager to align on shared goals and plans of intent that connect to the customer journey, support customer standards and norms, and account for interdependencies. Ensures effective change management to drive adoption of new processes, capabilities, and features, ensuring intended outcomes are realized. Partners across the enterprise to provide transparency into progress, budgets, risks, and dependencies. Measures and validates outcomes using data and insights to confirm success criteria are met, communicating measures and results with stakeholders. Leads, develops, and inspires the team through performance management, coaching, mentoring, and talent development. Plans, implements, and manages multiple complex initiatives simultaneously, ensuring strong execution and alignment to enterprise priorities. Develops business and compliance requirements, influences solution design, supports intake and backlog refinement, and prioritizes work with business and technology teams. Anticipates, identifies, escalates, and resolves complex business process and technical issues or risks. Researches and evaluates emerging tools, platforms, and capabilities to ensure a strong user experience. Functional Skills Understanding of customer document processes, digital submission processes, and regulatory processes. Advanced proficiency in Microsoft Office and the collaboration and visualstorytelling tool Mural. Experience with Agile work management tools such as Agility or other similar tools. Experience performing cost-benefit analyses to support prioritization and development of business cases. Experience in vendor management, including evaluating tools and managing deliverables. Strong analytical and reporting skills, using data to validate outcomes and guide decisions. Advanced communication and presentation skills, including the ability to simplify complex concepts. Strong interpersonal and influence skills to collaborate effectively, resolve conflict, and gain alignment. Ability to operate effectively in uncertain or evolving environments by asking questions to understand context and direction. High level of engagement, urgency, and customer focus in daytoday decisionmaking. Intellectual curiosity with a demonstrated history of innovation and continuous improvement. Ability to solve complex business and operational problems using structured thinking. Ability to translate technical or regulatory details for individuals without technical backgrounds. Ability to accept and act on feedback, demonstrating resilience and a commitment to growth. Ability to manage and prioritize multiple complex initiatives in a fastpaced environment. Experience * 5 years or more years of related experience preferred. #LI-SP2 Skills Agile Methodology, Communication, Deadline Management, Detail-Oriented, Digital Delivery, Digital Leadership, Digital Products, Employee Supervision, Leadership, Paperless Workflow, Program Strategy, Strategic Collaborations, Technical Knowledge, Time Management, Writing Business Requirements Compensation Base compensation offered for this role is $110,000 -$170,700 annually and is based on experience and qualifications. *** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.