New

Field Operations Administrator II

Nexus Water Group
life insurance, paid holidays, sick time, 401(k)
United States, South Carolina, Columbia
Mar 26, 2026
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces. "Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems. Purpose of the Job Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all of us. Driven, knowledgeable, and passionate about this essential resource, the South Carolina Water Utilities team, a subsidiary of Nexus Water Group, is in the business of delivering a product everyone uses and depends on. As part of our ongoing commitment to operational excellence, we are seeking a dependable Field Operations Administrator I to join our team and play a crucial role in our Field Operations department. The Field Operations Department Administrator coordinates and supports the Field Operations team that operates and maintains the water system to efficiently provide safe and reliable service to our customers. Coordinate the management and ordering of supplies for the office and break room following procurement policies. What We Offer 401k Company Match Vacation Accrual:Starting at 3 weeks per year Holidays:10 company-paid holidays per year Floating Time:16 hours of paid floating time per year Sick Time Additional Benefit Plansinclude Medical, Dental, Vision, Company-Paid Life Insurance, and more Training, Professional Certifications, and Education Allowance Job Responsibilities Respond to customer inquiries related to water/wastewater service issues, outages, and field service requests. Provide status updates on work orders, repairs, meter investigations, and service interruptions. Handle escalated complaints requiring coordination with field crews or supervisors. Educate customers on water usage, conservation, leak detection, sewer backup prevention, and service policies. Create, prioritize, and dispatch work orders for meter work, leaks, turn-ons/offs, and sewer complaints. Track and document customer interactions and field findings in utility systems. Support emergency responses for water main breaks, sewer blockages, and service disruptions. Coordinate with crews to investigate high usage, meter issues, and water quality concerns. Communicate service updates and maintenance impacts to customers and internal teams. Ensure compliance with safety, environmental, and regulatory reporting requirements. Prepare summaries, reports, and contribute to process improvements in customer and field workflows. Competencies Delivering High Quality Work Supporting Coworkers Communicating Effectively Prioritizing and Organizing Work Education H.S. Diploma or GED in General Physical Requirements Office-Based Role Work Experience 1 year of working in an operations environment (utility, engineering, construction, utility, manufacturing, etc.) performing administrative support and procurement functions is preferred. ERP experience is desirable (SAP - SM, DD, MM, CRM modules preferred). We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.