NETWORK DC OPERATIONS ADMINISTRATOR-INTERMEDIATE - 03252026-76214

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

Name based, FTI and CJIS

Qualifications

Education and Experience: Associate's degree in Information Technology and three years of experience in LAN/WAN or server support. Graduate coursework or relevant experience may substitute per policy.

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100% for Preferred Service positions.

Overview

Under direction, this classification supports day-to-day operations and troubleshooting of network systems in a data center environment. Installs, maintains, and monitors hardware, software, and network configurations to ensure system performance and security. Entry-level role in the Network Data Center Operations Administrator series. Performs diagnostics, configuration backups, and preventive maintenance. Escalates complex issues and supports implementation of network solutions. This class differs from Network Operations Administrator-Advanced in that an incumbent of the latter plans, coordinates, and implements enterprise network security measures to protect data, software, and hardware.

Responsibilities

1. Diagnose and resolve hardware, software, and system issues using diagnostic tools.
2. Perform preventive maintenance and configuration updates in the data center.
3. Monitor and analyze network performance, server usage, and security alerts.
4. Document procedures for installation, maintenance, and troubleshooting.
5. Support URL filtering, Global Traffic Manager (GTM), and IP voice/data services.
6. Collaborate with IT staff to implement network solutions and upgrades.
7. Train team members on network systems, tools, and procedures.

Competencies (KSA's)

Competencies:
1. Manages Complexity
2. Tech Savvy
3. Plans and Aligns
4. Decision Quality
5. Communicates Effectively

Knowledges:
1. Network Monitoring
2. Network Preventive Maintenance
3. Network Preventive Maintenance
4. System Configuration and Testing
5. Hardware/Software Maintenance

Skills:
1. Instructing
2. Troubleshooting
3. Service Orientation
4. Equipment Maintenance
5. Systems Analysis and Operations Monitoring

Abilities:
1. Oral and written Comprehension and Expression
2. Deductive Reasoning
3. Problem Sensitivity
4. Dynamic Flexibility
5. Dynamic Strength

Tools & Equipment

1. Computer
2. Telephone
3. Fax Machine
4. Printer

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.