SLED Majors SE

Say hello to opportunities.

It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

This is where you and your skills come in. We're currently looking for a Sr. Enterprise Solutions Engineer UCaas/CCaaS to be a key member of the customer-facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. This person will interact directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Additionally, identify key customer requirements and present RingCentral solutions that meet those requirements.

Responsibilities:

• Direct account responsibilities for selected accounts in assigned territory.

• Assist with the development of formal sales plans and proposals for assigned opportunities.

• Transfer industry, technical, and product knowledge to customers.

• Keep up-to-date on relevant competitive solutions, products and services.

• Provide technical pre-sales support for accounts in assigned territory.

• Perform advanced technical presentations for customers and prospects remotely and in-person.

• Develop advanced system configurations and implementations in response to customer needs and requirements.

• Conduct customer Proof of Concept (POC) deployments for validation of solution design

• Develop and maintain expert understanding of all RingCentral applications and products.

• Representation at conferences, industry, and sales events when requested by department managers.

• Actively participate as a SME for certain products and technologies, providing consultative support to other Sales Engineers in their area of specialization.

• Provide direct support for the technical fulfillment of RFI's, RFQ's and RFP's in their assigned territory.

• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.

• Responsible for continued education on the platform and underlying technologies.

Desired Qualifications:

• Ability to provide technical leadership to the account team.

• Ability to work effectively on a remote basis.

• Ability to teach other members of the team and act as a mentor as required.

• Ability to apply solutions, technology and products to a business opportunity.

• Willingness to travel throughout the assigned region.

• Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence, VoIP, Mobile, or Legacy Telecom equipment( including experience with all VoIP network elements - Soft Switch, MGW, MGC, SBC, CPE, etc)

• Exceptional mastery of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.

• Advanced comprehension of Artificial Intelligence (AI) technology, products and services such as IVA with a concentration in Agentic and Conversational AI.

• Strong Proficiency with Contact Center technologies, products and services

• Understanding of customer communications requirements for enterprise business markets.

• Competitive knowledge including solution, technology and product offerings.

• Understanding and conversing about company, solutions and product strengths, weaknesses, opportunities and threats.

• Excellent presentation and demonstration skills.

• Excellent analytical and problem solving skills.

• Excellent interpersonal skills and negotiating skills.

• Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.

• 10+ years experience in VoIP network architecture, products, protocols, and solutions.

• Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

• RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred.

• Network Design background highly desired.

• Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.