Application Analyst

About us: At Plexus, our vision is to help create the products that build a better world. Driven by a passion for excellence, we partner with leading Aerospace/Defense, Healthcare/Life Sciences and Industrial companies to design, manufacture and service some of the world's most transformative products, including advanced surgical systems, diagnostic instruments, healthcare imaging equipment, mission critical aerospace systems, and electric vehicle (EV) charging solutions. Visit Plexus.com to learn more about our unwavering commitment to our vision.

When we invest in our people, we invest in building a better world.

With a vision rooted in the wellbeing and inclusive engagement of our team members, our customers, their end users and our communities, people are the heart of what we do and who we are. It is our values that unite us and guide us in everything that we do, including how we operate, behave and interact to foster a workplace where every team member feels valued and empowered to contribute their best.

Our values include: Growing our People, Building Belonging, Innovating Responsibly, Delivering Excellence and Creating Customer Success.

As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.

Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:

Purpose Statement: Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence. They provide daily "care and feeding" for core enterprise applications to ensure availability and performance, provide conceptual design expertise to solutions, own the application life cycle (patching, upgrades, security updates, etc.), and manage relationships with key third-party software suppliers.

In this role, you will be responsible for the ongoing health, maintenance, and enhancement of our enterprise application ecosystem. You will provide exceptional technical support to our business users, ensuring our systems effectively support various business and operational processes. This role requires a blend of technical expertise, problem-solving skills, and a customer-centric approach to proactively manage and improve mission-critical applications.

Key Job Accountabilities:

• System Administration & Maintenance: Administer, configure, and maintain the health of the assigned enterprise systems. This includes managing user access, security, system performance monitoring, and proactive trend analysis to prevent issues.

• Technical Support & Incident Resolution: Serve as a primary point of contact for enterprise application support. Troubleshoot and resolve user-reported issues related to core applications, integrations, and databases in a timely manner, ensuring thorough documentation and communication from incident creation to resolution.

• Enterprise Business Processes: Maintain a general understanding of core business processes and workflows to ensure system configurations align with business requirements.

• Application Lifecycle Management: Collaborate with cross-functional IT teams to plan, test, and deploy system upgrades, patches, and security updates, minimizing downtime and impact on business operations.

• Business Analysis & Improvement: Translate business objectives into technical requirements. Proactively identify opportunities for system improvements, process automation, and enhanced functionality to increase business value and user satisfaction.

• Vendor & Stakeholder Collaboration: Act as a technical liaison with software vendors for advanced support and issue escalation. Effectively communicate with both technical and non-technical stakeholders across the organization.

• Cyber Security: All IT Team members are responsible for cybersecurity, including adhering to policies, training, protecting data, identifying vulnerabilities, and reporting suspicious activity.

Education/Experience Qualifications:

• Bachelor's Degree with 1 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
• A minimum of a Bachelor's degree is required.
• Experience in computing systems or IT support is required.

Other Qualifications:

• SaaS experience: Experience working with SaaS/cloud-based enterprise applications and supporting a cloud environment.

• Application Administration: Direct experience administering enterprise level software applications.

• Technical Environment: Experience supporting applications running in a Linux/Unix environment.

• Integrations: Familiarity with integrations between complex enterprise applications.

• Automation: Basic scripting knowledge (e.g., Python or Bash) for automation or monitoring.

• Data Management: Demonstrated proficiency in developing and executing SQL queries using SQL Developer or similar tools

• Soft Skills: Strong analytical skills, the ability to work independently, and a collaborative, team oriented mindset focused on customer service excellence.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

We are pleased to provide reasonable accommodations to individuals with disabilities or special requirements. If you need an application accommodation, please contact us by email at GHQ.TA@plexus.com. Please include your contact information and clearly describe how we can help you. This email is for accommodation requests only and cannot be used to inquire about the status of applications.

We are an Equal Opportunity Employer (EOE) and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Some offers of employment are contingent upon successfully passing a drug screen and/or background check.