Peer Success Coach (TEMP)

UCF Online:

A success coach provides high-level support, coordination and guidance and related student services for UCF Online students from the time of admission through graduation.

Student Coaching Professionals utilize coaching methodologies and case management strategies to provide comprehensive and personalized support that promotes students' self-advocacy, progress, and successful completion of educational goals.

The Opportunity:

UCF's Online Connect Center is seeking a motivated partner to join our staff as a Peer Success Coach supporting UCF's online undergraduate students. This parttime (30 hours per week) position offers a unique opportunity to work closely with professional coaching staff while making a meaningful impact on student success. As a Peer Success Coach, you will support and empower UCF Online students throughout their academic journey by advocating to locate resources and create effective strategies to ensure their success using UCF's coaching methodologies alongside your own experiences and strengths.

Responsibilities:

Responsibilities and duties include, but are not limited to:

• Support students through a coaching and case management model to impact student success and encourage timely degree completion.

• Implement proactive outreach services, provide students with holistic support, develop plans for student success, and empower students to advocate for themselves.

• Work closely with the professional coaching staff and University departments, serving as a liaison to students to provide information on resources and guidance to make informed decisions.

• Document student interactions, academic concerns, and support plans in detail using myKnight STAR.

• Conduct follow-ups and monitor student progress to ensure ongoing support.

• Support students in navigating key campus resources (e.g., SARC, Writing Center, Library Services, Career Services) that align with their objectives.

Minimum Qualifications:

Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Proficiency in Microsoft Office suite (e.g., MS Word and Excel).

• Familiarity with desktop agent software (e.g., Finesse and Cisco Unified Call Center).

• Experience utilizing a CRM system (myKnight STAR, SalesForce or similar) to manage student, client, or customer interactions.

• Call center and/or customer service background.

• Prospective student recruitment experience.

• Excellent written and oral communication skills.

• Excellent organizational, multi-tasking skills, and a high level of attention to detail.

• Ability to work well with others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Ability to work under pressure of deadlines, goals, and/or time limitations.

• Independent judgment and decision-making skills when assisting students.

Additional Application Materials Required:

• Cover Letter.

• Resume.

When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Work Schedule: This is a parttime position averaging 30 hours per week, scheduled within the Online Connect Center's hours of operation. Shifts may be scheduled Monday-Friday between 8:00 a.m. and 7:00 p.m. and Saturday between 10:00 a.m. and 2:00 p.m.

To ensure full consideration, please complete the "Experience" section of the application and attach your resume.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Are Benefits Important to You?

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

Department

Hours of Work

Work Schedule

Type of Appointment

Hourly Rate

Job Posting End Date

Benefits Eligibility

State Benefits eligibility for OPS employees are subject to criteria established by the State of Florida. The state's benefits administrator, People First, determines eligibility and coordinates enrollment. If this position becomes eligible for state benefits the employee will be notified directly by People First. OPS positions are not entitled to paid time off.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.