Tenant Services Coordinator

The Tenant Services Coordinator role is part of Georgia Techs Real Estate Development Office (REDO) and supports operations at Encore, a 50,000-square-foot post-incubator coworking community located in West Midtown Atlanta. Encore serves as a bridge between industry and the Georgia Tech ecosystem, supporting startups, scaling companies, and corporate partners through flexible workspace, programming, and community engagement.

We are seeking a Tenant Services Coordinator who thrives in a fast-paced, service-oriented environment and takes pride in delivering an exceptional tenant experience. This role is highly visible and plays a critical part in the day-to-day operations of the space, ensuring that tenant needs are met efficiently and professionally.

The ideal candidate is proactive, organized, and solutions-oriented, with a strong ability to manage multiple priorities while maintaining a high level of customer service. This position requires regular interaction with tenants, vendors, and internal stakeholders and is best suited for someone who enjoys being hands-on and responsive in a collaborative environment.

This is a great opportunity for someone interested in commercial real estate, coworking, or property operations to gain experience within a unique, innovation-focused workspace connected to one of the nations leading research institutions.

This is an onsite role, Monday through Friday from 8:00 AM to 5:00 PM. Occasionally, business needs may require flexibility outside of standard hours, including early or late coverage and support for events hosted in the space after hours.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide operational and tenant services coordination to support the day-to-day property operations of a multi-tenant innovation workspace. This role focuses on tenant service delivery within a leased property environment, coordinating suite readiness, facility service requests, and vendor scheduling to ensure tenant spaces operate efficiently and in alignment with building operating procedures and lease requirements.

The position assists with tenant onboarding, space readiness, and facility coordination while maintaining a professional and responsive experience for tenants. The role works closely with campus units, building property management, and service vendors to address operational needs and maintain the functionality of the workspace.

Typically, this position will interact consistently with staff, tenants, external customers, vendors, and building property management personnel.

Typically, this position will advise and assist staff, tenants, and vendors on operational procedures, workspace access, tenant service processes, and building coordination requirements.

This position will supervise: N/A

Job Duty 1 - Serve as the primary point of contact for tenants regarding tenant services including suite readiness, maintenance coordination, access requests, and operational inquiries while supporting compliance with building operating procedures.

Job Duty 2 - Coordinate tenant onboarding activities including workspace preparation, access coordination, orientation to building procedures, and logistical setup for new or expanding tenants.

Job Duty 3 - Assist with tenant move-ins, suite transitions, and space adjustments by coordinating vendors for furniture relocation, cleaning services, and minor workspace preparations.

Job Duty 4 - Monitor the condition of tenant suites and shared workspace areas by performing routine operational walkthroughs and coordinating necessary service requests with building management or external vendors to address maintenance concerns, repairs, and any additional operational issues requiring follow-up.

Job Duty 5 - Coordinate with building property management regarding security access, maintenance activities, deliveries, and any other operational impacts to tenants.

Job Duty 6 - Track tenant service requests and facility issues, ensuring timely follow-up and resolution while maintaining documentation of work orders and vendor activity.

Job Duty 7 - Coordinate landlord and vendor service providers for services including janitorial support, maintenance activities, furniture installation, carpet cleaning, and minor workspace adjustments.

Job Duty 8 - Communicate with respective campus units regarding operational issues, tenant service needs, and facility-related matters affecting the workspace.

Job Duty 9 - Perform other duties as assigned.

Educational Requirements
High School Diploma or equivalent required.

Required Experience
Two to three years of job-related experience in property operations, tenant services coordination, facilities support, commercial real estate operations, hospitality operations, or administrative support.

Preferred Educational Qualifications
Bachelors degree in Business Administration, Real Estate, Hospitality Management, or a related field.

Annual salary: $60,000

ABILITIES
Ability to coordinate multiple operational tasks and vendor activities.
Strong organizational and communication skills.
Ability to work effectively with tenants, vendors, and property management teams.
Ability to identify facility or operational issues and coordinate timely resolution.
Ability to maintain operational documentation and service request tracking.
Ability to lift at least 25 lbs.
Experience supporting operations in commercial real estate, coworking environments, property management, facilities coordination, or tenant services roles.
Experience coordinating vendors or service requests in a multi-tenant environment.

KNOWLEDGE
Basic knowledge of commercial property operations, tenant service coordination, and facilities management practices in multi-tenant environments.
Proficiency in Microsoft Office or Google Workspace and the ability to track operational requests, vendor coordination, and tenant service issues.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening