Nonstudent Student Support Specialist

The Registrar's Office Receptionist serves as the primary point of contact for students, faculty, staff, and visitors, providing professional and courteous support while ensuring the efficient operation of the office. This role is responsible for managing front-line inquiries, assisting with transcript processing, handling appointment queues through Qless, and processing TDNext tickets. The receptionist also provides phone support, operates office equipment, and performs basic administrative tasks using Microsoft Office and student information systems. The ideal candidate demonstrates strong confidentiality and professionalism in all interactions.

Responsibilities Include:

Greeting and Assisting Visitors: Serves as the first point of contact for students, faculty, staff, and external visitors, providing clear and courteous guidance.
Phone and Email Correspondence:Answer multi-line phones, respond to inquiries, and direct calls or messages to appropriate office personnel efficiently.
Information Dissemination: Provide accurate information regarding office procedures, academic policies, deadlines, and required forms, ensuring clarity and consistency.
Internal Communication: Coordinate with other university departments to relay messages, share updates, or facilitate administrative processes.
Documentation of Requests: Record inquiries, complaints, or requests accurately and communicate them to the relevant staff for resolution.
Professional Representation: Maintain a professional tone and demeanor in all communications, supporting a positive image of the Registrar Office.

Front-Line Support & Customer Service

Technical & Administrative Duties

Problem-Solving & Support

The primary function of the Registrar's Office at Winston-Salem State University ( WSSU) is to serve as the official custodian of student academic records and to ensure their accuracy, integrity, and security. The office maintains transcripts, records grades, monitors academic standing, manages course registration processes, certifies degree completion, and enforces academic policies and the academic calendar. It also provides enrollment verification and ensures compliance with federal regulations such as FERPA. Overall, the Registrar's Office supports the academic framework of the university by maintaining and protecting official student record information.

Cleon F. Thompson Center Room 202

Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.

If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.

Failure to complete the application completely may result in you not being considered for the vacant position.

Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.

If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834