Rooms Controller

HEI Hotels & Resorts
life insurance, vision insurance, paid time off, 401(k)
United States, Maryland, Baltimore
Mar 24, 2026
About Us Located in the vibrant heart of downtown, the Baltimore Marriott Inner Harbor at Camden Yards offers exceptional opportunities for our valued associates. Positioned for convenience with easy access to public transit and a discounted on-site parking option, commuting is effortless. Our team members enjoy complimentary meals, uniforms, and a wide range of career advancement possibilities-allowing you to build a fulfilling career while supporting your family and loved ones. Whether you seek a full-time position or a flexible part-time role, we welcome you to become part of our close-knit family. By joining us, you'll be part of a passionate, fun-loving team that works hard and supports each other. As a member of the HEI family, you will experience the benefits of the HEI Loves culture, which is dedicated to celebrating our associates through competitive compensation, comprehensive benefits, and generous paid time off. Beyond the basics, our associates enjoy health and wellness programs, robust retirement plans, travel benefits, product and service discounts, and much more. At the Baltimore Marriott Inner Harbor, we're committed to supporting you every step of the way, both professionally and personally. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. The Rooms Controller is responsible for maintaining accurate room inventory, room status, and room assignments on a day-to-day basis. This role supports Front Office operations by coordinating closely with Housekeeping, Reservations, and Front Desk staff to ensure rooms are available, correctly assigned, and ready to meet guest expectations. Essential Duties and Responsibilities Monitor daily room availability, room types, and room status in the property management system (PMS) Ensure accurate room status updates including vacant, occupied, dirty, clean, and out-of-order Assist with controlling room assignments based on arrivals, departures, and housekeeping readiness Support group room blocks, VIP stays, and special rooming requests Work closely with Front Desk staff to resolve room assignment issues and last-minute changes Assist with upgrades, room moves, and late check-out or early arrival requests as directed Communicate room availability challenges to Front Office leadership promptly Coordinate with Housekeeping regarding room readiness and priority cleaning needs Align room assignments with housekeeping schedules to support smooth check-ins Communicate discrepancies or delays affecting guest arrivals Assist in honoring guest room preferences, loyalty status, and special requests Help resolve room-related issues that may affect guest satisfaction Maintain accurate records of room assignments and room status changes Assist with daily room discrepancy checks and audits Follow established procedures related to room control and Front Office operations Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Education and Experience Prior hotel Front Desk, Reservations, or Rooms Division experience Knowledge, Skills and Abilities Working knowledge of hotel PMS systems Strong attention to detail and organizational skills Ability to prioritize tasks in a fast-paced environment Clear verbal and written communication skills Ability to work collaboratively with multiple hotel departments Ability to work flexible schedules, including weekends and holidays Ability to sit or stand for extended periods while working at a computer Ability to manage multiple priorities during high-volume arrival periods Compensation Salary Range: $22.00 - $22.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.