Director, Trust & Safety

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As the most trusted brand in its industry, Docusign seeks a Director of Trust & Safety to lead all aspects of its platform protection program. Reporting to the Chief Information Security Officer, this product-focused leader will manage the development of features to proactively combat platform abuse, fraud, and activities that could harm users. The Director will lead a team of developers and analysts to build a Trust & Safety platform that leverages product data and threat intelligence to identify and detect risks. By integrating with Product and Technology teams, you will ensure the platform employs robust security by design from initial development through post-release. Ultimately, this high-visibility role requires a blend of technical expertise and leadership to safeguard Docusign products and integrate trust into the core of the platform.

This position is a people manager role reporting to the Group Vice President, Chief Information Security Officer.

Responsibility

• Drive the development of product features to provide for the security, trust, and safety of the Docusign platform

• Design and execute the organization's trust and safety strategies, focusing on proactive risk reduction through secure software development, code development integrating security by design and default, and tools and mechanisms to proactively combat threat actors

• Build a high-performing, product-driven team focused on measurable outcomes and continuous improvement

• Lead and grow a team of Trust & Safety developers, platform engineers, and data and operations analysts, fostering a culture of technical innovation, ownership, and high performance

• Develop and implement technical, code-based solutions to proactively protect the platform against emerging threats and abuse patterns

• Oversee the investigation and response to platform abuse and fraud, including building or leveraging tools that mitigate threat actor tactics, techniques, and procedures

• Integrate product data, telemetry, threat intelligence, and indicators of compromise to establish a comprehensive risk picture and drive measurable reductions in platform abuse

• Serve as a key advisor to executive leadership and support the Chief Information Security Officer in advising the Docusign Board on Trust & Safety matters

• Translate technical risk into business impact, providing clear updates, trade-off discussions, and recommendations to executives, providing clear, concise, and strategic updates on product roadmaps, feature enhancements, risk posture and mitigation

• Serve as the face of the Trust & Safety program across the company and the broader industry, representing Docusign's commitment to trust, safety, and security while serving as a thought leader within the community

• Collaborate with AI/ML teams and supporting vendors to implement secure model development practices, including secure training pipelines, data governance, and model monitoring in support of Trust & Safety requirements

• Partner with Product, Engineering, and Security leaders to embed secure-by-design and default principles into products, systems, data platforms, and workflows

• Define measurable success criteria and report outcomes to leadership

• Collaborate with customer-facing security teams, customers, and external officials to support trust and safety and broader security assurance activities where required

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 10+ years in trust and safety, product management, software development, or security or security- related disciplines, with 8+ years in leadership roles

• Bachelor's degree in computer science, data science, artificial intelligence, machine learning, cybersecurity, risk management, or a related technical field

• Proven experience designing and leading trust and safety programs

• Strong understanding of product security, including secure development lifecycle and CI/CD best practices, platform abuse risks, and secure coding practices

• Deep knowledge of threats presented by fraud TTPs (on-platform, off-platform, and hybrid fraud), with substantial experience in developing code-based solutions to ensure security by design and default, designing and implementing proactive mitigation measures, and producing and reporting on measurable results

• Substantive experience working with threat intelligence, T&S, CSIRT, PSIRT,CSA, Product, and Engineering teams, other businesses, and governmental agencies to combat threat actor activities

• Experience defining KPIs, metrics pipelines, and executive reporting frameworks

Preferred

• A Master's degree or higher

• Proven experience with a modern programming language (e.g., C#/.NET Core, Java, Python) and SQL Databases

• Experience building and maintaining APIs and developing single-page applications (SPAs)

• Foundational Skills: Experience with large-scale distributed systems, the full Software Development Lifecycle (SDLC), and Agile methodologies

• Proficiency with version control systems (e.g., Git) and writing maintainable, high-quality code

• Cloud & Deployment: Experience shipping highly available, scalable services on a Cloud Platform (e.g., Azure, AWS, GCP) and managing CI/CD pipelines

• Deep experience with microservice architecture and complex system design

• Experience with NoSQL Databases (e.g., Cassandra, CosmosDB) in addition to relational systems

• Familiarity with Docker and Kubernetes

• Experience developing security or fraud detection platforms; knowledge of threat intelligence and data correlation

• Strong problem-solving, analytical, and technical leadership skills (e.g., driving improvements and owning standards)

• Experience with Test-Driven Development (TDD) and working effectively in a dynamic, fast-moving environment

• Expertise integrating platforms using the JIRA/JSM APIs for workflow automation and data exchange

• Proven ability to translate complex data findings into actionable coaching to improve the investigative rigor and technical proficiency of a local team

• Demonstrated success proactively identifying gaps in platform safety and recommending architectural or system fixes to close vulnerabilities and improve operational efficiency

• Experience collaborating with Platform or Data Engineers to define requirements for internal anti-fraud tools, automated detection models, or data pipelines

• A proactive approach to learning new technology stacks and encouraging a climate of continuous improvement, curiosity, and brainstorming within a global team

• Excellent stakeholder management and communication skills across technical and business audiences

• Strong cross-functional collaboration and stakeholder management skills, especially with Product, Engineering, Data, Privacy, and executive teams

• Excellent collaboration and communication management skills across technical and non-technical audiences

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $202,800.00 - $327,625.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $193,100.00 - $272,750.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $193,100.00 - $286,500.00 base salary

Washington DC: $202,800.00 - $286,500.00 base salary

Ohio: $174,400.00 - $246,325.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#LI-Remote