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Principal, Business Transformation

TransUnion LLC
$168,750.00 - $281,250.00 / yr
parental leave, paid time off, paid holidays, tuition reimbursement, flex time, 401(k)
United States, Virginia, Reston
Mar 17, 2026

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we're consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

At Transunion, Global Fraud Solutions (GFS) is a major business segment that provides sophisticated solutions and services in fraud, and identity & risk management. We support organizations across a wide variety of verticals including finance, retail, telecommunications, utilities, gaming, government and insurance.

This role is focused on developing and maintaining an integrated approach to facilitate the rapid transformation of the GFS business, from modernization efforts (including migrations), to onboarding processes for new platforms, and leading RFPs (in collaboration with client success/solutions consulting). This role will also serve as support for solutions consulting for platforms/partners/resellers. Furthermore, this role will lead the charge for VOC process for the US fraud team in conjunction with client success.

The incumbent will work across all phases of the product life cycle, from inception through introduction into the marketplace, management and retirement, working closely with other product/solutions managers, technology, InfoSec, operations, and other relevant external technology/solutions partners, and go-to-market teams.

What You'll Bring:

  • 15+ years experience in product management, technology, and/or operations
  • 8+ years experience in a leading role capacity, being responsible for solutions development, deployment, consulting, and commercialization within the fraud domain
  • Experience managing relationships and opportunities with resellers/platform/partner clients
  • Deep familiarity and experience with customer facing aspects of migrations and modernization, with expertise in developing the customer journey & communications for transition phases
  • Knowledge/familiarity using platforms, API standards and fraud solutions, including solutions capabilities like rules engines & reporting functionalities, and detailing technical & business flow diagrams
  • Experience with SLAs, user-journey mapping, and performance metrics and reporting
  • Experience responding to (customer) and issuing (seeking vendors) RFPs, with the ability to synthetize asks/answers succinctly to drive clear outcomes in a timely manner
  • Familiarity with designing and executing campaigns to achieve deeper relationships with reseller/platforms/partner clients, with a keen eye on driving revenue vis-a-vis competitive risk assessment
  • Proven experience working with sales, customer support, and customers
  • Proven ability to create compelling and effective communication, cross-functionally (across business, technical & operational teams) and at all levels, for internal and external audiences
  • Highly developed ability to influence a team of experts, collaborate in a complex matrix structure with critical stakeholders & talent, and proven track record of leading large-scale transformative programs

Impact You'll Make:

  • Lead modernization execution across multiple fronts, including establishing mature processes and principles for migrations, win-loss analysis on RFPs, vendor management/selection, and tracking of actionable KPIs
  • Define and mature RFP process, in conjunction with sales/solutions/technology, that clearly articulates criteria for right-to-win
  • End-to-end responsibility for migrations, keeping customer experience and program timeliness top of mind
  • Collaborate closely with solutions / platform leaders and Global Strategy to support competitive risk analysis, particularly as it relates to resellers/platform/partner clients, driving optimum decisions and strategy for each resellers/platform/partner client
  • Work closely with and support sales & solutions consultants on resellers/platform/partner clients sales opportunities & strategy
  • Closely work with solutions leaders to support vendor selection process, including determining success criteria and running point on focus groups
  • Define and mature performance metrics reporting process to manage SLAs
  • Work with solutions leaders, technology, and customer support/success to support MVP for new platform onboarding; collaborate with product marketing to help inform relevant collaterals, training materials, and schedule
  • Work with solutions & platform leader to identity optimum set of solutions with regards to resellers/platform/partner clients on each distinct platform
  • Work with GFS personnel and procurement as required to manage 3rd party relationships and closely work with GFS product counterparts to stay aligned to and influence GFS roadmap & solutions
  • Lead the VOC process in the US fraud team, establishing mature principles in support of actionable outcomes

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Pay Scale Information : The U.S. base salary range for this position is $168,750.00 - $281,250 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion's Internal Job Title:

Principal, Strategic Planning

Company:

TransUnion LLC
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