Manager, Quality & Training

Reporting to the General Manager, the Quality and Training Manager leads a quality department team responsible for maintaining inventory accuracy, space utilization, continuous improvement, and quality control. Quality Control consists of ensuring compliance with company policies and directives, as well as Standard Operating Procedure adherence within the distribution center. This position will also be coordinating and tracking training activities throughout the facility to include safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exhibits a daily hands-on approach to responsibilities for maintaining inventory accuracy and optimizing training opportunities.
• Tracks key performance indicators (KPI) and metrics throughout the facility relating to quality and training requirements that can be measured and documented.
• Participates in the coordination and implementation of multiple client cycle counts along with development of short and long-range goals, objectives, policies, and operating procedures; monitors and evaluates effectiveness and affects changes required for improvement (CIP/ CAPA).
• Develops, maintains, and updates inventory control procedures and tracks accuracy of inventory counts.
• Makes process change recommendations to minimize losses and liability.
• Works cross-functionally with Operations to ensure existing processes are well executed and process improvements are implemented.
• Investigates inventory variances and conducts root cause analysis as needed.
• Oversees quality checks and out of scope projects; performs routine reviews on status of non-conformances.
• Implementation and compliance of Standard Operating Procedures (SOP) including 5 Star Assessment standards.
• Engage in managing Continuous Improvement / Lean projects, training, coaching, and mentoring the distribution center via the Quality Improvement Team (QIT).
• Coordinate, track, schedule, and present SHE training requirements and associated documentation.
• Involved in administrative functions such as quality and training documentation as well as other duties required by General Manager.
• Engaged in on boarding new accounts and other business development initiatives.
• Required to maintain frequent communication with external clients of account(s) assigned.

OTHER DUTIES

• Performs other duties as required

SUPERVISORY RESPONSIBILITIES

May be required to lead and coordinate other department team members of at least one client account.

SUPERVISORY RESPONSIBILITIES

• N/A or As Assigned

• Highly Proficient in Microsoft Office (Excel, Word and Power Point)
• Prior inventory management and/or WMS experience preferred

Certificates & Licenses: Ability to pass Material Handling Equipment training per OSHA and company requirements.

Language Skills

• English primary; bilingual preferred

Other Skills

• Communication skills: This manager must communicate information clearly and facilitate learning by diverse audiences. They also must be able to effectively convey instructions to their audience.
• Critical-thinking skills: Quality and Training managers use critical-thinking skills when assessing classes, materials, and programs. They must identify the training needs of an organization and recognize where changes and improvements can be made.
• Interpersonal skills. Must collaborate with staff, trainees, subject matter experts, and the organization's leaders. Able to accomplish work through teams.
• Leadership skills. Managers must be able to organize, motivate, and instruct diverse groups of employees.

CORE COMPETENCIES FOR SUCCESS

PHYSICAL DEMANDS

Other Physical Requirements: None

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  • Work is performed primarily in office.
  • The noise level in the work environment is usually quite in office setting and moderate in other situations.
  
  
  
  

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.