Salesforce Administrator, Office of Advancement Services

Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships with donors, alumni, volunteer leaders, faculty, students, staff, and patients.

The Salesforce Administrator for Advancement will be responsible for designing solutions on the Salesforce platform with a specific focus on UC Innovation's ascend managed package that supports advancement. This will include an expert understanding of Salesforce.com standard applications functionality, Salesforce application development and integration, and the ability to marry these products with business requirements to ensure optimal scalable solutions and adoption for our end users. It is preferred that they also have an expert understanding of Advancement use cases and system configurations for engagement, annual giving, frontline fundraising, prospect management, prospect research, gift processing, and campaigns. The Salesforce Administrator for Advancement should have a deep understanding of Advancement data and be able to bridge functional design with technical solutions.

Specific Duties & Responsibilities:

Systems Analysis/Design (Exploratory/Platform):

• Design highly complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issues related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Assist lower levels to effectively use the system's technical software.
• Design highly complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Select infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.
• Develop new methods to improve service processes, performance, and functionality by examining system management tools and processes. Review new methods suggested by lower levels and approve the work.
• Research, recommend, and implement new technologies based on the value to the institution.
• Works with vendor processes and products to improve the quality and fit for the institution. Typically establishes product mastery and demonstrates initiative for improvements.
• Assign and lead technical systems analysis and design tasks for assigned environments and platforms.

Install and Configure:

• Install and configure highly complex server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate highly complex software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
• Ensure an effective schedule is developed of system backups and archive operations by providing leadership, oversight, and direction to technical team in best practices for the environment to ensure data/media recoverability.
• Lead and provide direction to technical team for all above tasks by reviewing work and adherence to institutional standards and guidelines to deliver projects on time and within budget to the customers

Maintain and Troubleshoot:

• Provide highly complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Develop highly complex scripts and solutions by using departmental standards to automate systems management.
• Perform highly complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
• Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
• Generate and maintain highly complex periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
• Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
• Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
• Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Lead and provide direction to technical team for all the above tasks by reviewing work and adherence to institutional standards and guidelines to deliver high quality maintenance and troubleshooting to the customers.

Project Collaboration and Lifecycle Participation:

• Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
• Lead effort to develop RFPs by engaging project team members in the process in order to develop well defined requirements to potential vendors for proposed solutions.
• Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
• Lead vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
• Lead scheduled project team meetings by attending all meetings to provide input to the project team.
• Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
• Lead technical team in test planning, test scenario construction, and test sessions appropriate to the changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
• Review test results and corrections to all changes by following institutional and departmental testing standards to ensure all delivered solutions work as expected and errors are handled in a meaningful way.
• Participate in Institutional and Departmental committees and initiatives.
• Lead and provide direction to technical team for all of the above tasks by reviewing work and adherence to institutional standards and guidelines to ensure collaboration and communication with team members and customers.

In addition to the duties described above, the Salesforce Administrator will:

• Participate in projects through requirements definition and solution design phases
• Deliver solutions for the Salesforce.com platform and the ascend managed package to meet business requirements, including implementing and supporting common third-party on-platform applications that support Advancement (e.g., address validation, prospect research, document generation, Salesforce Inbox, Salesforce Maps, etc.)
• Develop and manage existing Salesforce declarative solutions (utilizing Flow and Lightning capabilities)
• Contribute to every phase of the project lifecycle, including development, testing, and deployment (leveraging best practices in release management and devops)
• Effectively work with Project Managers, Business Analysts, Technical Architects, Customers and Development Leads

• Bachelor's degree.
• Six years of related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Knowledge in the assigned IT environments
• Demonstrated leadership experience within an Advancement organization or on Advancement implementations
• Proven ability to design and optimize Advancement business processes and to integrate these business processes across disparate systems
• Hands-on role in an implementation of the ascend managed package
• Salesforce Certified Advanced Administrator
• Salesforce Certified Platform App Builder
• Ability to manage existing Apex solutions (triggers, classes, batch processes)
• Must demonstrate strong critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.

• Ability to prioritize conflicting demands.

• Ability to execute assigned project tasks within established schedule.

• Ability to work collaboratively in a team environment.

• Ability to communicate effectively in the service of users and colleagues.

• Writes and communicates clearly and concisely.
• Possesses sound documentation skills.
• Must demonstrate exemplary customer service skills.

Classified Title: Sr. Systems Engineer
Job Posting Title (Working Title):Salesforce Administrator, Office of Advancement Services
Role/Level/Range: ATP/04/PF
Starting Salary Range: Minimum: $85,500 - Maximum: $149,799 (targeted salary: $115,000; commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30am-5:00pm
FLSA Status:Exempt
Location:JH at Keswick
Department name: 10001637-Application Development & Management
Personnel area: University Administration

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