Soft Services Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Manager - JLL

What this job involves - The Soft Services Manager is responsible for overseeing and managing the delivery of soft facility management services within assigned properties or portfolios. This role ensures high-quality service delivery, client satisfaction, and operational excellence across all soft services functions.

What your day to day will look like:

• Oversee the daily operations of soft services including cleaning, catering, landscaping, pest control, waste management, reception services, and mailroom operations. Ensure all services meet established quality standards, client expectations, and contractual requirements. Conduct regular inspections and audits to verify service quality and compliance with specifications.

• Manage and supervise soft services teams including direct employees and subcontractors. Provide leadership, coaching, and performance management to ensure team effectiveness. Coordinate training programs to maintain service quality and compliance standards. Foster a positive work environment that promotes teamwork and continuous improvement.

• Serve as the primary point of contact for clients regarding soft services matters. Build and maintain strong client relationships through regular communication and service reviews. Address client concerns promptly and implement corrective actions as needed. Conduct regular client meetings to discuss performance, initiatives, and opportunities for service enhancement.

• Manage relationships with soft services vendors and subcontractors. Monitor contractor performance against service level agreements (SLAs). Coordinate vendor activities, schedules, and quality control measures. Negotiate contracts and ensure competitive pricing while maintaining quality standards.

• Develop and manage budgets for soft services operations. Monitor expenses and identify cost-saving opportunities without compromising service quality. Prepare financial reports and forecasts. Ensure accurate invoicing and cost tracking across all service areas.

• Ensure all soft services operations comply with health, safety, and environmental regulations. Maintain required certifications and documentation. Implement and monitor safety protocols for all service activities. Coordinate with health and safety teams on risk assessments and incident management.

• Identify opportunities to improve service delivery and operational efficiency. Implement best practices and innovative solutions. Stay current with industry trends and emerging technologies in soft services. Drive sustainability initiatives within soft services operations.

Required Qualifications

• Bachelor's degree in Facility Management, Business Administration, or related field, or equivalent practical experience.

• 3+ years of experience in facilities management with focus on soft services.

• Proven track record managing multi-site operations or large portfolios.

• Strong understanding of soft services operations including cleaning, catering, and related support services.

• Knowledge of relevant health and safety regulations. Proficiency with facility management software systems (CAFM/CMMS).

• Strong budgeting and financial management capabilities.

• Excellent leadership and people management skills.

• Strong client service orientation with proven relationship-building abilities.

• Effective communication skills both written and verbal.

• Problem-solving mindset with ability to make sound decisions under pressure.

• Strong organizational and time management capabilities.

Preferred Qualifications

• Professional certification (IFMA FMP, RICS, or similar)

• Experience in commercial real estate or corporate facilities environment

• Knowledge of sustainability and environmental management practices

• Experience with contract negotiation and procurement

Location: Creve Coeur, MO

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.