Technical Support Analyst

Are you a curious problem-solver with a passion for helping others navigate complex software? Join our growing Acre Division in Portland, where you will be the backbone of support for our ProjectSight platform, using your empathy and technical curiosity to ensure our customers succeed while working alongside a collaborative, long-tenured team committed to innovation and AI-driven efficiency.

This is a unique opportunity to join a stable yet rapidly expanding team where your voice matters and your growth is supported through internal mobility and special project gigs. You will be at the forefront of modern support, integrating AI tools into your daily workflow to enhance communication and efficiency, all while enjoying a hybrid schedule that balances in-office collaboration with weekly remote flexibility.

• Resolve complex technical issues within the ProjectSight platform, focusing on browser troubleshooting and core product functionality.

• Deliver empathetic, high-quality support via email and chat, ensuring customers feel heard and supported throughout the resolution process.

• Partner with internal teams and leads to master the accounting and technical intricacies of our construction management software.

• Adopt and experiment with emerging AI tools to streamline documentation, improve response empathy, and hit key performance indicators.

• Collaborate on-site with colleagues in our Portland office to build a strong team culture and provide immediate support to your peers.

• Proven experience in a technical help desk, software support, or customer-facing role where troubleshooting was a primary focus.

• Strong ability to navigate web browser settings and identify issues related to software-as-a-service (SaaS) platforms.

• Exceptional communication skills with a natural ability to convey empathy and technical concepts clearly to diverse users.

• A curious mindset and a drive to independently seek out knowledge and master new, complex products.

• Familiarity with SQL concepts or mobile device troubleshooting.

• Experience supporting construction management or accounting software.

• Prior experience working with or an interest in AI-assisted support workflows.

• Location: Portland, Oregon (On-site 4 days per week, 1 day remote).
• Travel: 0%

• $18.61 - $24.64 hourly

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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