Manager, Clinical Experience

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Job Description

Essential Functions and Responsibilities:

• Communicate with students, mentors, other WGU personnel, and outside professionals, i.e. Clinical Faculty, Clinical Facility Coordinators.
• Train staff in day-to-day functions.
• Responsible for all Human Resources functions on the team including compensation, disciplinary actions, and expense reimbursement approvals/reviews.
• Conduct annual performance reviews for team members.
• Hire new team members.
• Manages professional development of staff.
• Address team member concerns and implement disciplinary action, if needed.
• Delegate responsibilities.
• Set team initiatives/goals in alignment with the university and Clinical Experience department.
• Assist with the resolution of student concerns and support staff asthey advise, negotiate, provide intervention plans, observe students, and resolve issues between students and other stakeholders.
• Provide high-level support and consultation regarding escalated concerns, student issues and communications to and from the Sr. Manager and other management from other departments.
• Work in a student relations management system.
• Ensures security and storage of all documents, policies and procedures to maintain the historical record to respond to data requests from Compliance and Accreditation or other WGU Departments.
• Manages long-term projects that support stakeholders, improve the student experience, and develop department and team initiatives/goals.
• Exhibit professional conduct, interaction, and communication as a representative of the company and the department.
• Provides strategic leadership to improve programs and services to support students, WGU stakeholders and external stakeholders during didactic and clinical experiences.
• Oversees and helps provide training and support to stakeholders regarding clinical experiences, compliance, clinical partner/affiliation agreements, and updates to policies and procedures.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Must have excellent interpersonal, communication and conflict resolution skills.
• Able to communicate knowledgeably and authoritatively with students, faculty, and external stakeholders.
• Must be technologically competent with data entry, Outlook email and calendar, and Microsoft Office products.
• Exceptional organizational skills.
• Highly attentive to detail.
• Sound decision making and problem-solving skills.
• Strong written and verbal communication skills.
• Must be able to work well under stress and meet deadlines.
• Ability to work well with others.
• Capacity for self-motivation and working independently.
• Ability to adapt to change.
• Aptitude for learning new technology.
• Influences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to gain support with all audiences.
• Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done.
• Manages Ambiguity: Deals comfortably with uncertainty of change. Effectively handles risk. Can decide to act without knowing all the details. Is calm and productive, even when things are uncertain. Deals constructively with problems that do not have clear solutions or outcomes.
• Is Resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.
• Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset.
• Builds Effective Teams: Forms teams with appropriate combinations of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares team accomplishments and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally.
• Improves Organizational Learning: Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expends knowledge base through ongoing curiosity.

Competencies:

Organizational Impact:

• Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office.
• Assigns and distributes work.
• Compiles data to prepare budgets and quarterly business reviews.

Problem Solving and Decision Making:

• Responsible for making moderate improvements of processes or systems to enhance performance of the job area.
• Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience.

Communication and Influence:

• Communicates within job area and occasionally with external groups. External facing professionals (i.e., Admissions) communicate more regularly with external groups on routine matters.
• Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures.

Leadership and Talent Management:

• Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews.
• May complete assignments that are technical in manner in addition to supervising others.

Job Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited institution.
• Prior experience in a healthcare or placement setting, including compliance and establishing/maintaining contracts with partners.
• Requires broad management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University.

Preferred Qualifications:

• Bachelor's degree in Nursing from an accredited institution.
• Experience with Salesforce.
• Three (3+) years of management/supervisory experience.
• Experience leading process improvement projects.
• Experience handling and resolving student behavior/conduct concerns.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Ability to adapt to nights/weekends, as necessary

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.