New

Assessment Operations Specialist

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Mar 11, 2026
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 203 Pay Range: $17.35 - $25.19 Job Description Assessment Operations Specialist You will help students overcome technical challenges so they can successfully complete their assessments. In this role, you support students with troubleshooting, system navigation, and clear guidance, always maintaining a studentcentered approach. Your work ensures students feel confident and supported throughout their assessment experience. INTERNAL APPLICANTS MUST APPLY BY: 3/17/26Assessment Operations Specialist What you'll do Assist students in resolving technical issues related to assessment platforms, tools, and systems, ensuring timely and effective solutions Provide stepbystep guidance to students on accessing and using assessment systems and address common technical challenges Respond promptly and professionally to inquiries about assessments, including scheduling, policies, and procedures Document support cases thoroughly and accurately in required systems and tools Escalate complex technical issues to supervisors or technical support when needed Share student feedback, recurring issues, and trends to support process improvements Collaborate with team members to enhance workflows and stay current on system updates and best practices What you'll bring Ability to learn and navigate different technological platforms Proficient use of personal computers and standard software including Microsoft Office Suite Strong analytical, communication, and customer service skills with a professional, studentfocused attitude Ability to work in a dynamic environment and incorporate feedback from coaching and supervision Ability to follow defined standards and procedures to meet daily objectives Ability to stay current with updates in rapidly changing systems and tools; willingness to learn and grow Bonus points Bachelor's degree in a technical or related field Technical certifications Experience beyond the minimum qualifications noted above What to expect At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. Interview steps Recruiter Screening Interview Written communication exercise to assess clarity, structure, and overall writing proficiency Work location This is a fulltime, inoffice position at WGU's office in Salt Lake City, Utah. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.