Program Lead - Richmond, VA

Merakey
vision insurance, tuition reimbursement
United States, Virginia, Richmond
May 16, 2026
Back Program Lead #107783 Richmond, Virginia, United States Apply X Facebook LinkedIn Email Copy Position Type Full-Time Shift Multiple Shifts Work Schedule Sun 9a-5p, Mon 1p-9p, Tue-9a5p, Wed 1p-9p, Thurs 1p-9p Requirements The ideal candidate will possess the following qualifications: Must be 18 years old. Must have a verifiable High School diploma/G.E.D. OR 4 -5 years' experience working in a human services residential setting 1-3 total years of experience required Willingness to obtain NADSP Certification obtained within first year of hire, if required Description Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put heart and soul into everything we do. We are seeking a Program Lead to join our team on Richmond, VA! Pay Rate: 19.97 per/hr Enhanced Pay: 21.97 The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own. Must possess: Excellent interpersonal, communication, and conflict resolution skills Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment Ability to make quick decisions and remain calm under pressure Ability to work independently and collaboratively as part of a team Staff Management Provide guidance, support, and direction to staff members Assign duties and responsibilities to staff based on program needs and individuals' strengths Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement Client Care and Safety Ensure the safety and security of clients and staff by enforcing program policies and procedures Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed Specific Job Functions: Acts as Lead staff and point person when on shift Prepares and manages house schedules in coordination with the Program Manager Direct Care responsibilities to include but not limited to ADL's, food preparation/feeding, maintaining required supervision requirements Medication management and administration Incident Management in coordination with Program Manager and QCO Manages all household needs to include but not limited to menu development, grocery shopping, housekeeping Ensure ongoing upkeep and maintenance of assigned home Ensures overall cleanliness ongoing Daily maintenance needs (lightbulbs, filter cleanings, etc.) Identifies needed repairs and submits maintenance requests Benefits Merakey offers medical, dental - vision insurance plans, competitive compensation plans and more! DailyPay Work/Life Balance Flexible Schedules Cell Phone Discount Plans Employee Referral Bonuses Tuition Reimbursement Care.com Membership About Merakey Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!