Specialist, Customer Enablement

Open to Location - MN Preferred

The Role
As an OEM Customer Enablement Specialist, you will support customer satisfaction and operational efficiency for Entegris' OEM customers. This role focuses on resolving customer issues, managing recurring revenue activities, and collaborating across global teams to ensure consistency and quality.

What You'll Do

• Remotely coordinate with assigned OEM customers for mature product lines and recurring revenue.

• Develop and monitor open order reports for assigned global OEMs to prioritize Customer demand. Communicate and align with global OEM and Regional lead.

• Support internal actions to address customer priorities and resolve issues promptly.

• Assist Finance and related functions with accounts receivable escalations.

• Monitor product allocations to optimize customer satisfaction per CXI metrics.

• Participate in semi-annual business reviews with the Key Account Manager.

• Collaborate cross-functionally to improve on-time shipments.

• Build strong customer relationships to provide insights and support business improvements.

• Perform additional tasks as needed to support team goals.

What We Seek

• Education: Bachelor's degree in business or related field (or equivalent experience).

• Experience: 3-5 years in customer service or sales within a manufacturing environment.

• Skills: Proficiency in MS Office, especially Excel, and SAP; strong communication and problem-solving skills.

Success Metrics

• High customer satisfaction as measured by CXI score.

• Timely resolution of customer issues.

• Effective collaboration across teams.

• Continuous improvement in customer enablement processes.

WHY WORK AT ENTEGRIS?

Lead. Inspire. Innovate. Define Your Future.

Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization. We put our values at the core of how we operate as an organization - not just when it's convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

WHAT WE OFFER

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

Compensation: $80,000 - $85,000/year range with actual pay dependent on candidate overall skills for the role

*Annual Bonus Eligible

*A progressive (PTO) policy that empowers you to take the time you need to recharge

*Generous 401(K) plan with an impressive employer match with no delayed vesting

*Excellent health, dental and vision insurance packages to fit your needs

*Education assistance to support your learning journey

*Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence

*Company anticipates the application window closing approximately 5 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require Company to shorten or extend the application window

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.

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