Renewals Sales Specialist

The Opportunity

The Renewals Sales Specialist is responsible for renewing, up-selling,and closing license contracts for assigned accounts. Handle the entire renewals process for accounts, understand customer requirements, guide them through the renewal cycle, negotiate and issue proposals, forecast renewal opportunities, track purchase orders, and close renewals on time.Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals.

The Renewals Sales Specialistrequirescombining solutionexpertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. You will workclosely with relevant internal departmentsincludingAccount Executives and Directors, Product Specialists, Support Teams, Consultants, Contracting, Finance, and Legalto buildawareness and influencefortimelyand successful renewals andexpansion. In addition,youwill engage directly with customers to propose the value proposition ofAdobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals.

What You'll Do

• Manage a pipeline of customer contracts coming up for renewals

• Build relationships with customers toassistin the contract andrenewalprocess

• Develop deepexpertiseand understanding of Adobe's Digital Experience subscription to drive positive renewals

• Research customer contracts andpurchasinghistory in Adobe's various systems to createtimelyandaccurateproposals for renewals

• When retention risks are detected, collaborate with Sales,Support team,and management to propose recovery plans

What you need to succeed

• Minimum of 3 years experience working in sales or working in related positions involved in the sales process

• Excellent interpersonal skills and the ability to handle professionalinteractions

• Ability to respond quickly to multiple ad hoc requests while meeting customerexpectations

• Strong written and verbal communication skills; specific experience with remote teams

• Data driven, results driven, and strong presenting skills

• Ability to work under strict procedures,timelinesand compliance

• Disciplined at prioritizing, organizing, and executing

• Good team player to collaborate with other specialization roles

• Strong problem-solving skills withhigh attentionto detail

Preferred Qualifications

• Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required

• Excellent executive-level communication skills (oral, written, presentation) with the ability to explain contractualconcepts

• Understanding of Adobe Experience Cloud technologies

• Ability to use financial/quantitative data in decision making and recommendations

• Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills

• Ability to see the big picture and plan accordingly, yet detailed enough to handle theday-to-daycustomer interactions

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.