New

Supervisor Project Support

Border States
$83,700/year to $125,000/year, depending on experience.
life insurance, paid holidays, 401(k), retirement plan
United States, North Dakota, Fargo
2400 38th Street South (Show on map)
Mar 06, 2026
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Bismarck, ND or Rapid City, SD, or Fargo, ND, or Albertville, MN, or Phoenix, AZ, or Pewaukee, WI Application Deadline: March 20, 2026 Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active. Job Summary The Supervisor Project Support oversees the daily activities, performance, and development of the Project Support team while continuing to carry out various supportive duties for project account managers and customers. This role combines hands-on project support with leadership, coaching, and operational oversight. Projects may include power distribution systems, substations, transmission, and utility-scale wind and/or solar energy. Responsibilities Essential Functions Provides daily direction, coaching, and workload assignment to Project Support Specialists and Senior Project Support Specialists to ensure timely and accurate completion of quotes, orders, and customer requests. Monitors team performance, identifies skill gaps, and conducts ongoing feedback, training, and development to strengthen capabilities. Ensures a balanced workload across the team and reallocates work as needed to meet deadlines and service expectations. Serves as the primary escalation point for customer, vendor, or order-related issues that exceed staff authority or require advanced technical judgement. Conducts final review and approval of quotes, order packets, or bills of material (BOM) -related documentation prepared by team members to ensure accuracy, completeness, and risk mitigation. Holds accountability for team throughout accuracy, error rates, and cycle time; monitors key performance indicators and drives improvements where needed. Partners with management to implement policies, procedures, and continuous improvements within the department. Prepares and reviews proposals based on BOM, secures vendor pricing, and provides competitive and accurate pricing to customers. Coordinates material purchasing, deliveries, and logistics to ensure project timelines and specifications are met. Identifies alternate product solutions to meet requirements for cost, lead time, or performance. Provides high-level technical support to customers and staff, leveraging advanced knowledge of electrical products, specifications, and applications. Serves as a temporary backup during staff absences to maintain continuity of communication and service. Builds and maintains trusted relationships with customers, suppliers, and internal teams through proactive communication and responsiveness. Escalates and resolves complex project or order issues requiring advanced judgment or vendor intervention. Participates in customer project management discussions to ensure alignment, issue resolution, and planning support. Performs light vendor negotiation for improved pricing and delivery options when necessary. Non-essential Functions Assists with vendor negotiations for best pricing and delivery of products to customers and/or jobsites. Supports customer meetings, training sessions, and trade shows as needed. Documents missed opportunities. Participates in cross-functional tasks such as estimating, procurement, staging, kitting, material management, or project closeout. Contacts vendors for pricing, as needed. Attends training programs, as required. Writes orders in SAP and delivers material. Other duties as assigned by supervisor or designate. Qualifications Minimum of a business or trade degree preferred or the equivalent in work experience. 4+ years of prior customer service, quotation, or sales experience. Requires the ability to read, write and speak in English. Strong working knowledge of PC for Windows, Microsoft Office (Excel, Word and PowerPoint), internet, email, and SAP software. Skills and Abilities Strong technical ability to interpret specifications, drawings, and electrical system requirements. Excellent communication and interpersonal skills for interacting with customers, vendors, and internal staff. Strong planning, organizational, and problem-solving skills. Commitment to providing accurate, responsive, and customer-focused service. Excellent customer service skills include being competent, accurate, responsive, and engaged. Physical Requirements Lift and carry requirements (weight and frequency): Occasionally 0 - 33% Frequently 34 - 66% Continuously: 67 - 100% Lift from Floor to Waist: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Occasionally 101 + lbs. - Occasionally Above Waist Lift: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Unilateral Carry: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Not at all 51 to 75 lbs. - Not at all 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Bilateral Carry: < than 10 lbs. - Occasionally 10 to 25 lbs. - Occasionally 26 to 50 lbs. - Occasionally 51 to 75 lbs. - Occasionally 76 to 100 lbs. - Not at all 101+ lbs. - Not at all Physical Activity Frequency at which you would do the following in a typical day: Sitting (a continuous period of being seated) - Not at all Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Continuously Bending/Stooping (downward and forward) - Not at all Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Occasionally Reaching (extending arms in any direction) - Occasionally Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Frequently Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally Trunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - Not at all Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Handling (applying pressure to an object with the fingers and palm) - Frequently Fingering (picking, pinching, typing; working primarily with fingers and not whole hand) - Occasionally Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a fork lift) - Not at all Desk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - Continuously Use of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - Frequently Hearing (perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Frequently Travel (travel needed to perform job duties) - Not at all Additional Information This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. The pay range for this position is $83,700/year to $125,000/year, depending on experience. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged . Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law.It's something we've believed in since our founding.We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving) Drug testing The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.