Business Process Manager

Job Title: Business Process Manager

Location: Brooklyn, OH [OR] Buffalo, NY ( Choose Any 1 )

Duration: 6+ Months (Extension Possible)

Skills / Experience Needed:

• 5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.
• Business process management / end-to-end experience and process design inclusive of tool utilization and documentation
• Analytical problem-solving; comfort with ambiguity and complex environments
• Strong facilitation and stakeholder management (including senior stakeholders)
• Requirements writing and translation of designs into implementable needs
• Experience supporting transformation initiatives and sustaining adoption

Responsibilities:

• Lead and/or support discovery with cross-functional partners; create a clear scope and problem framing
• Design and facilitate working sessions with stakeholders, capture outputs and drive closure
• Build reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)
• Partner closely with internal leads to support parallel workstreams and maintain delivery momentum
• Communicate progress, risks, and dependencies with strong documentation discipline

• Current-state process maps and experience/journey documentation using established standards
• Analysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunities
• Future-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expenses

Preferred: (Nice to have)

• Financial services domain exposure
• Salesforce domain experience
• Loan Operations / Wealth Operations process and technical exposure
• Lean / Six Sigma
• User-Centered Design

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.