Windows Print Queue Administrator

Description

This position is located at Joint Base Andrews, Maryland.

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Leidos has an exciting opportunity for an expert-level Windows Print Queue Administrator experience who would like to expand their knowledge, grow with the Leidos team on the Air Force National Capital Region (AFNCR) IT Services (ITS) program, and find interesting solutions to challenging issues. We are seeking a detail-oriented and proficient Windows Print Queue Administrator to manage and maintain our enterprise printing environment. The successful candidate will be responsible for ensuring the reliability, efficiency, and security of all print servers, print queues, and related services. This role involves proactive monitoring, troubleshooting, and resolving of all printing issues to minimize downtime and support business operations. You will serve as the secondary point of contact for all print-related incidents and service requests.

This position is 100% onsite at Joint Base Andrews in Maryland.

Active Secret clearance required to start.

Primary Responsibilities:

• Monitor and manage all print jobs across multiple Windows Print Servers. Manually clear print queues of stuck or corrupted jobs by stopping and starting the Print Spooler service and clearing the spool folder
• Act as the primary escalation point for all printing-related issues, including jobs that fail to print, printouts that are garbled, or queues that become unresponsive.
• Diagnose issues related to printer drivers, network connectivity, and application-specific printing problems.
• Install, update, and manage printer drivers on print servers, ensuring compatibility and stability.
• Configure and deploy new printers and print queues, including setting up network ports and sharing permissions.
• Perform routine maintenance on Windows Print Servers to ensure optimal performance and high availability.
• Implement and manage security policies related to printing, such as restricting driver installation to administrators (Point and Print Restrictions) to prevent vulnerabilities.
• Manage user permissions for print queues and configure printing defaults and preferences for different user groups or devices.
• Manage DHCP Printer reservations (Create and delete reservations)
• Utilize Xerox Device Manager (XDM) to manage printers (Certificates updates, Firmware updates, deploy configuration)

Basic Qualifications:

• Bachelor's degree in a relevant technical discipline or 3+ years relevant experience in Service Operations.
• 2-3+ years of hands-on experience as a Systems Administrator or Desktop Support Specialist with a strong focus on managing a Windows-based printing environment.
• Requires a current 8140 IAT Level II (Intermediate or Advanced) certificate (CompTIA Security+ or Training DISA (451) Training (Windows) DCWF Windows Systems Administrator
• Strong proficiency in managing Windows Server (2019, 2022)
• Strong knowledge of the Windows Print Spooler service, including how to stop, start, and restart it via the Services console and command line
• Proven ability to troubleshoot common printing problems, such as stuck print jobs, driver conflicts, and network printing errors.
• Comfortable using Command Prompt with administrator privileges to manage services and delete spooled files.
• Excellent analytical and problem-solving abilities with a methodical approach to issue resolution.
• Strong communication skills to effectively support end-users and collaborate with other IT teams.
• Knowledge of DHCP scope management
• Knowledge of DoD network and application security hardening requirements

Preferred Qualifications:

• Experience with the Print Management Console (PMC) for centralized administration of printers and drivers.
• Basic scripting knowledge (PowerShell or Batch) for automating routine print management tasks.
• Understanding of network printing protocols such as LPD, IPP, and Raw (Socket).
• Experience working in air-gapped and/or classified network environments (e.g., SIPRNet) is highly desirable
• Knowledge of Air Force, Pentagon, and/or AFNCR
• Experienced working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB)

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.