Information Technology Support Specialist

F3EA, Inc. is seeking an IT Support Specialist to join our Technology, Innovation and Strategic Systems (TISS) team at our Savannah, Georgia Headquarters. This onsite position provides hands-on technical support across hardware, software, networking, server infrastructure, audio/video conference systems, IT logistics, and Tier I/II help desk operations in a Department of Defense (DoD) contractor environment.

The IT Support Specialist works under the direction of the TISS Lead and supports the organization's IT operations, cybersecurity posture, and compliance with the Cybersecurity Maturity Model Certification (CMMC) Level 2 requirements. This role provides direct support to over 200 employees across the Savannah headquarters and coordinates with San Diego operations as needed.

This is a growth-oriented position ideal for candidates to build a career in defense IT, cybersecurity, or systems administration. F3EA invests in professional development and encourages personnel to pursue industry certifications while contributing to national security.

• Serve as the first point of contact for all IT support requests submitted through the NinjaOne FedRAMP ticketing system. Triage, prioritize, and resolve or escalate tickets in accordance with established service level agreements.
• Troubleshoot and resolve hardware, software, connectivity, and account access issues for end users across Windows 10/11 workstations and Microsoft 365 applications.
• Perform user account management tasks in Microsoft Entra ID (Azure AD), including account creation, password resets, group membership modifications, and multi-factor authentication support, under ISSO supervision.
• Assist users with Microsoft 365 productivity suite (Outlook, Teams, SharePoint, OneDrive) and Microsoft 365 GCC-High applications for CUI workflows.
• Document all support activities, resolutions, and escalations in NinjaOne ticketing with sufficient detail for audit and compliance purposes.

• Image, configure, and deploy Windows 10/11 workstations and laptops using established DISA STIG baselines and Microsoft Intune enrollment procedures.
• Install, configure, and troubleshoot peripheral devices including monitors, docking stations, printers, scanners, and mobile devices.
• Perform hardware inventory management, asset tracking, and lifecycle documentation. Coordinate equipment issuance and return per the IT Acceptable Use & Device Policy (AUP-POL).
• Coordinate warranty repair and replacement with Dell and HP vendors, ensuring disk retention clauses are honored for equipment containing Controlled Unclassified Information (CUI) per Supply Chain Risk Management Policy (SCRM-POL).
• Support IT logistics for new hire onboarding (equipment provisioning, account setup, orientation) and employee separation (equipment collection, account disablement coordination with ISSO) per Personnel Security Policy (PS-POL).

• Deploy approved software packages through NinjaOne managed deployment and Microsoft Intune Company Portal. No software shall be installed outside of approved channels per Configuration Management Policy (CM-POL).
• Assist the ISSO with Microsoft Defender Plan 2 endpoint health monitoring, ensuring all managed endpoints maintain active EDR protection and current definitions.
• Support Keeper FedRAMP Enterprise password management rollout and end-user onboarding, assisting personnel with vault setup and secure credential practices.
• Troubleshoot application issues across FedRAMP-authorized platforms including NinjaOne, LucidChart Gov, Keeper, Unanet GovCon, and ADP Workforce.
• Assist with SCAP scanning execution and STIG compliance reporting under ISSO direction, helping to identify and remediate baseline configuration deviations.

• Monitor and troubleshoot local network connectivity at the Savannah headquarters, including Ethernet, Wi-Fi, and VPN connections through the firewall and managed access points.
• Assist the ISSO with network infrastructure tasks including switch port assignments, VLAN configuration changes, wireless network troubleshooting, and VPN client support for remote workers.
• Support IPSec tunnel connectivity between Savannah HQ, San Diego, and expeditionary locations escalating connectivity issues to the ISSO for resolution.
• Document network changes in NinjaOne ticketing with completed change request forms per Configuration Management Policy (CM-POL).

• Assist the ISSO with on-premises server monitoring, maintenance, and patching for Windows Server environments at the Savannah headquarters.
• Support Microsoft Intune device compliance monitoring, identifying and reporting non-compliant endpoints for remediation.
• Assist with NinjaOne RMM agent deployment, monitoring, and patch management operations across the endpoint fleet.
• Support backup operations using NinjaOne backup utilities and verify backup integrity through scheduled spot-check restoration tests per Backup, Disaster Recovery & Continuity Policy (BDR-POL).
• Provide support for the F3EA Managed Azure Instance and Azure Gov Instance (GCC-High) under ISSO direction, including basic tenant administration tasks.

• Install, configure, maintain, and troubleshoot audio/video conference room equipment including displays, cameras, microphones, speakers, and control systems.
• Support Microsoft Teams Room systems and ensure integration with the F3EA Microsoft 365 environment for scheduling and one-touch meeting join.
• Provide real-time technical support for high-priority meetings, client presentations, and video teleconference (VTC) sessions, including pre-meeting readiness checks.
• Maintain conference room technology inventory and coordinate equipment refresh, warranty support, and cable management.
• Ensure conference room configurations comply with physical security and CUI handling requirements. VTC equipment in areas where CUI is discussed shall comply with collaborative device controls per System & Communications Protection Policy (SC-POL).

• Adhere to all F3EA cybersecurity policies and procedures, including the handling, marking, and protection of Controlled Unclassified Information (CUI) per CUI Handling & Data Classification Policy (CUI-POL).
• Support the ISSO in executing security awareness training logistics and tracking completion per Awareness & Training Policy (AT-POL).
• Report all suspected security incidents immediately to the ISSO per the Incident Response Plan (IRP) and Incident Response Policy (IR-POL).
• Assist with physical security responsibilities including visitor escort in IT areas, equipment room access control, and clean desk policy enforcement per Physical & Environmental Protection Policy (PE-POL).
• Support evidence collection during security assessments and C3PAO CMMC certification activities as directed by the ISSM.

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field.
• One or more industry certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate (MD-102), or equivalent.
• Experience working in a Department of Defense (DoD) contractor environment or familiarity with CMMC, NIST SP 800-171, or DFARS requirements.
• Hands-on experience with any of the following: Microsoft Intune/Endpoint Manager, Microsoft Entra ID (Azure AD), Microsoft Defender for Endpoint, NinjaOne or similar RMM platform, Cisco Meraki networking, or DISA STIG application.
• Experience with audio/video conference room technology (Microsoft Teams Rooms, Crestron, Poly, Logitech, or similar).
• Experience with IT asset management and lifecycle tracking.
• Prior military.

Affirmative Action/EEO statement

F3EA, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. F3EA, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.