Mailroom & Fulfillment Lead

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

A Mailroom Lead supports daily mailroom and fulfillment operations by leading by example while remaining fully hands-on in the work. This role is responsible for coordinating daily activities, prioritizing workloads, ensuring quality and timeliness, and serving as a first point of escalation for operational issues. The Mailroom Lead works closely with the Mailroom Supervisor to ensure service levels are met while actively performing mailroom tasks alongside the team.

You Will

• Act as the day-to-day lead for mailroom staff during assigned shifts, ensuring work is prioritized, distributed, and completed accurately and on time.

• Provide real-time guidance, coaching, and directions to team members while working alongside them.

• Monitor daily workloads, turnaround times, and staffing needs, flag risks or delays to the Mailroom Supervisor.

• Serve as a first-level escalation point for operational issues, equipment problems, or quality concerns.

• Reinforce adherence to policies, procedures, attendance expectations, and safety standards.

• Assist with onboarding and training new staff; support skill development and cross-training.

• Performs quality checks to ensure proper template formatting, print quality, accuracy and completeness for all outgoing documents.

• Partner with the Supervisor on continuous improvement opportunities, workflow optimization, and process documentation.

• Perform all core mailroom functions, including but not limited to: printing, folding, inserting, sorting, metering mail, preparing outbound shipments and coordinating pickups and processing returned mail and reworking.

• Ensure materials, supplies, and inventory are properly stocked and organized.

• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

• Actively support the achievement of SCAN's Vision and Goals.

• Other duties as assigned.

Your Qualifications

• High School Diploma or Equivalent Experience

• 2+ years of fulfillment/mailroom experience

• 2+ years of experience working for a healthcare company

• Proficient in office and project management tools

• Advanced technical skills for functional area

• Advanced technical skills for functional area

• Advanced communication and interpersonal skills

• Exceptional written, verbal, and interpersonal communication

• Strategic thinking and ability to anticipate needs

What's in it for you?

• Base Pay Range: $21.78 - $37.52 Hourly

• Work Mode: Onsite

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, plus 1 additional floating holiday

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-AC1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)