Transportation Operations Supervisor/Paratransit

TYPICAL CLASS ESSENTIAL DUTIES

Essential Functions:

• Supervises and coordinates the day-to-day transportation operations, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; ensuring operations follow State and Federal regulations; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

• Prepares and revises work schedules for lower-level employees.

• Coordinates testing efforts for the department which includes developing and implementing safety and operator training programs, providing Commercial Driver's License testing, and preparing and maintaining testing records.

• Monitors transit schedules, routes, and equipment through field inspection; investigates and reports on schedule and route deficiencies and problems; recommends changes, as necessary.

• Reviews and responds to incidents and/or accidents.

• Responds to inquiries or requests for information regarding transportation, route, and/or scheduling policies, procedures, and/or other related information. Resolves problems and/or conflicts that occur.

• Promotes transportation services, which includes assisting with marketing efforts, creating service ads, and performing related duties.

• Monitors and maintains inventory; requisitions supplies when levels are low.

• Prepares and maintains a variety of operational records and reports.

• Performs other duties of a similar nature or level.

Education and Experience

• High school diploma or GED.

• Five (5) years of transit operations experience, including two (2) years supervisory transit operations experience.

• An equivalent combination of education and experience sufficient to perform the job's essential duties.

License and Certifications

• Possession of a valid Class D Driver's License with "F" Endorsement issued by the State of Tennessee.

• Federal Transit Administrative Operator's Training Certification

• State Commercial Driver's License Testing Certificate

MINIMUM QUALIFICATIONS AND STANDARDS REQUIRED

Knowledge, Skills, and Abilities:

Knowledge of:

• Supervisory principles.

• Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes.

• Training techniques.

• Transportation principles related to area of assignment.

• Transportation scheduling techniques.

• Recordkeeping and report preparation techniques.

• Customer service principles.

• Inventory principles.

• Basic marketing principles.

• Computers and related software applications.

Skill in:

• Monitoring and evaluating employees.

• Prioritizing and assigning work.

• Coordinating training programs.

• Applying applicable laws, rules, and regulations.

• Providing customer service.

• Promoting transportation services.

• Monitoring and maintaining inventory.

• Maintaining operational records.

• Using a computer and related software applications;

• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisors, the public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical Requirements:

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Handling: Picking, holding, or otherwise working, primarily with the whole hand.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.

• Kneeling: Bending legs at knee to come to a rest on knee or knees.

• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Pulling: Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.

• Pushing: Using upper extremities to press against something steady to thrust forward, downward, or outward.

• Reaching: Extending hand(s) and arm(s) in any direction.

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Visual ability 2: sufficient to include color, depth perception, and field vision.

• Visual ability 3: sufficient to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures.

• Visual ability 4: sufficient to operate motor vehicles and/or heavy equipment, both day and night.

• Visual ability 5: sufficient to perform an activity such as: visual inspection involving small defects, small parts, operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.