Technical Support Analyst I

Why Comagine Health?

Comagine Health is a national, mission-driven, nonprofit organization that has engaged in health care quality consulting and quality improvement services for more than 50 years.

We are leaders in assisting front-line providers and engaging health care partners to improve care delivery and patient outcomes.

Our talented remote workforce spans the country and plays a vital role in our success. We go beyond merely providing a remote work option; we support and embrace it. We offer opportunities to make a difference from anywhere in the U.S. and enjoy better work-life balance. An annual stipend gives you the freedom to enhance your workspace with options that suit your needs.

We believe in an environment that allows you to thrive both personally and professionally. That's why we offer benefits that include:

• Medical, dental and vision insurance
• Paid time off for vacation, illness, and volunteering
• Retirement savings plan with employer contribution
• Adoption financial assistance
• Paid parental leave.
• And much more!

We are seeking a Technical Support Analyst I to join our technology team and help support internal users across the organization.

The Technical Support Analyst I serves as the primary point of contact for internal technology support requests. This role provides technical assistance in a Windows-based environment, troubleshooting hardware, software, and access issues while delivering responsive remote support for employees across the organization.

This position is ideal for someone who enjoys solving technical problems, supporting end users, and contributing to a collaborative IT support team.

End User Support

• Serve as the first point of contact for internal technology support requests

• Troubleshoot and resolve hardware, software, and system access issues

• Provide remote support for end-user devices and peripherals in a Windows-based environment

• Ensure timely resolution of support requests in accordance with service standards

User Account Administration

• Manage user accounts including onboarding, offboarding, and access requests

• Coordinate workstation setup and remote hardware support

• Partner with approved vendors for equipment repair or replacement

• Maintain asset inventory and lifecycle records

Help Desk Management

• Manage and track support requests within the help desk ticketing system

• Document issues, solutions, and troubleshooting steps

• Prioritize requests and escalate complex technical issues when necessary

Documentation & Collaboration

• Maintain internal documentation and knowledge base resources

• Participate in team meetings, training, and continuous improvement efforts

• Collaborate with vendors and internal teams to ensure effective service delivery

Education

• High School Diploma or GED required

• Vocational or Technical Degree preferred

Experience

• Minimum 3 years of experience supporting Windows-based systems

• Experience troubleshooting hardware, software, and access issues

• Experience working with help desk or ticketing systems preferred

Preferred Certifications

• CompTIA IT Fundamentals (ITF+)

• CompTIA A+ (completed or in progress)

• Google IT Support Certificate

• Strong troubleshooting and technical problem-solving skills

• Intermediate written and verbal communication skills

• Ability to provide professional customer-focused support

• Strong organizational and documentation skills

• Ability to manage multiple requests in a remote environment

• Foundational knowledge of systems management and IT support tools

• Strong work ethic, reliability, and professionalism

Equal Opportunity Employer
Comagine Health is an equal opportunity employer and is committed to creating a diverse, equitable, and inclusive workplace.

Physical Requirements & Work Environment

This position is primarily remote and performed in a home-based setting, requiring reliable internet access and a workspace free from significant distractions. The role involves frequent use of computers, phones, and virtual communication tools. Employees must be able to sit for extended periods, communicate effectively.

Some positions may require operating a motor vehicle for business purposes; in such cases, employees must maintain a valid driver's license and meet the organization's driving eligibility requirements. Occasional travel may be required for meetings, training, or other work-related events.

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.