Customer Service & Billing Representative

Under the direction of the Customer Service & Billing Manager, responsible for providing end-to-end customer service and account maintenance for all student and non-student billing accounts within the BAR system. Counsels customers (staff, students, and third party entities) via phone, email and in person, on billing and collection policies and procedures, FERPA and 1098t regulations. Utilize BAR and Transact systems, as well as interface with campus partners, to resolve system discrepancies. Promotes use of available payment options with the support of higher level administrators and sets up short term payment arrangements on an as needed basis. Oversight of billing account creation and management, which includes UID creation, interest assignment, subcode configuration and FAU setup in accordance with UCLA Accounting principles. Support with the processing of disbursements and other payments to key stakeholders and departments. Assist with the reconciliation of student refund check disbursements and coordinate the return of funds of uncashed checks in compliance with Title IV regulations.