Learning Program Manager

We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. You'll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

The Learning Program Manager is responsible for the oversight and execution of the organization's development programs, specifically within leadership, sales, and early-career programs. This role operates both in Performance Consulting and Program Management, ensuring that learning solutions are both aligned with business needs and executed with operational excellence across the enterprise.

The role functions as a key partner to business leaders, identifying performance gaps and then overseeing the logistical and systemic rollout of high-impact programs. There are elements in some programs that require external vendor partnerships. An overarching partnership with the Learning Management Systems (LMS) team is required to leverage seamless and user-friendly approaches to operationalize our programs. The Learning Program Manager ensures that all initiatives are scalable, consistent, and backed by measurable ROI.

Essential Responsibilities

Performance Consulting & Stakeholder Engagement

• Performance Gap Identification: Partner with key stakeholders to identify specific development needs and determine where learning can drive business results.
• Stakeholder Execution: Maintain consistent engagement with stakeholders throughout the program lifecycle to ensure alignment, gather feedback, and manage expectations.

Program Management & Strategic Communication

• Development Project Timelines: Develop and maintain project timelines that align with development resources and customer expectations.
• Operational Oversight: Lead the execution and ongoing management of enterprise-level programs, ensuring they are delivered with high quality, on schedule, and within budget.
• Communication & Change Strategy: Develop and execute comprehensive communication plans to drive program awareness and adoption. This includes managing the messaging to ensure learners and leaders understand the value and "the why" behind the initiative.
• Vendor Partnership Management: Identify, vet, and manage external training providers and subject matter experts, ensuring external solutions meet internal standards and industry-specific needs.
• Scalability and Consistency: Establish frameworks to ensure that programs are rolled out consistently across all regions.

LMS and Systems

• System Operationalization: Partner closely with the LMS team to leverage SAP SuccessFactors or Cornerstone, ensuring that program delivery is seamless and user-friendly for the learner.
• User-Focused Rollouts: Coordinate with the LMS team to ensure that the technical deployment of programs (registration, notifications, and access) supports a frictionless user experience.
• Process Excellence: Streamline the elements of program delivery, including automated communications and the integration of external learning platforms.

Measurement and ROI

• Evaluation Approach: Develop and execute an evaluation strategy tied to key performance metrics to assess program effectiveness.
• Reporting & Recommendations: Provide reporting and continuous improvement recommendations to facilitators, leadership, and stakeholders to drive program evolution and impact.
• ROI Impact: Capture and translate learning data into insights that demonstrate the business impact of training (e.g., sales velocity, leadership retention, or behavioral shifts)

Travel Responsibilities

• Rare

Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required.

Required:

• Education: Bachelor's degree in Education, Human Resources, Business, or a related field.
• Experience: Minimum of 5-8 years in learning and development or program management roles, specifically focused on enterprise-scale execution.
• Systems and Tools: Experience with Learning Management Systems (SAP SuccessFactors or Cornerstone preferred) and the ability to utilize data for performance reporting.

Competencies

Consulting and Influence

• Performance Consulting Skills: Ability to ask the right questions to uncover the root cause of performance gaps.
• Effective Communication: Demonstrates excellent interpersonal and communication skills, with the ability to craft compelling messaging for program rollouts.

Operational Execution

• Program Management: Strong accountability for managing the logistics and execution of complex, multi-phase programs.
• Stakeholder Management: Proven ability to build relationships and influence stakeholders at all levels of the organization.

Technical and Systemic Proficiency

• LMS Familiarity: Understands how to leverage learning technology to create a seamless, user-friendly learner experience.
• Analytical Acumen: Exhibits strong problem-solving abilities, using data to assess program effectiveness and drive improvements.

Work Environment/Physical Activity
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to both typical office environment and outside locations with temperature and weather variations.
• Must be able to lift and carry up to 25 pounds on occasion.

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You'll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple - provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application.