Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. What We're Looking For: The Tier 2 Application Analyst is responsible for managing routine client configurations and non-complex updates, supporting onboarding and integration for new clients, and collaborating with internal teams to ensure configuration changes align with workflow requirements. This role is critical for maintaining system reliability and reducing configuration errors through standardized procedures. The Analyst works closely with cross-functional teams to deliver high-quality solutions, minimize issues, and maintain client satisfaction. What You Will Do:
- Manage routine client configurations and non-complex updates.
- Support onboarding and integration for new clients.
- Collaborate with internal teams to ensure configuration changes align with workflow requirements.
- Reduces configuration errors and minimizes rework.
- Maintains system reliability through standardized procedures.
- Define and execute configuration specifications for new and existing customers.
- Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process.
- Help create, document, and maintain configuration processes and templates.
- Communicate key insights and findings to Operations, Product, and Client Success teams.
- Work with Client Success and Support teams to effectively communicate any configuration updates.
- Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements.
- Troubleshoot and resolve configuration issues.
- Provide technical support to clients and internal teams for configuration-related issues or challenges.
- Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team.
- Identify and implement improvements to configurations to enhance efficiency and reduce errors.
- Collaborate with Product team to suggest enhancements or new features based on configuration challenges.
- Configuration Success Rate - The percentage of configurations that are successfully deployed and meet client expectations on the first attempt.
- Support Response Time - Average time taken to respond and resolve configuration-related support requests.
- Customer Satisfaction - Satisfaction ratings from clients regarding the quality and timeliness of configuration updates.
- Documentation Quality - Percentage of configurations documented fully and kept up to date.
What You Need to Succeed:
- Previous experience working in application support, implementation and/or configuration roles.
- Previous experience working within Salesforce or other CRM software.
- Bachelor's Degree in related field plus 1 year of experience within the industry or equivalent.
- Strong oral, written, and phone communication skills.
- Ability to problem-solve with a sense of urgency.
- Strong technical aptitude and attention to detail.
- Ability to prioritize and meet critical deadlines in a fast-paced environment.
- Outstanding interpersonal skills with peers, superiors, customers, clients, and other partner.
- Ability to handle private health information confidentially and in line with company policies and procedures in compliance with HIPAA.
What We Offer:
- Comprehensive health, dental, and vision insurance
- Unlimited PTO
- Retirement savings plan
- Flexible work arrangements
- Opportunities for career growth and development
- Employee wellness programs
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is:
$60,000
—
$60,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request ithere, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy.
|
Datavant
vision insurance
Mar 05, 2026