UX Designer - Experience Management

Are you looking for a high energy, strategic, and fast-paced position as a User Experience Designer - Experience Management (XM)? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  
  
  
  • Promotes internal mobility and career growth aligned with evolving business needs
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees
  
  
  
  

SUMMARY:

This role is part of the team that owns the design of all Relias products. Its goal is to meet the capabilities of the product as defined by the business and ensure a useful, usable, and enjoyable experience for our users. This role will specialize in designing and optimizing user experiences for Relias' Experience Management (XM) platform, ensuring seamless integration, intuitive workflows, and data-driven insights that enhance engagement and satisfaction.

WHAT YOU'LL BE DOING:

* Working closely with product managers, business stakeholders, and technology teams to translate concepts into user flows and wireframes, design mockups and prototypes that lead to intuitive user experiences optimized for the Experience Management platform, including survey workflows, analytics dashboards, and integration touchpoints, ensuring usability and scalability across client environments.
* Contributing to product strategy by prototyping concepts related to core and new functions and features.
* Independently leading user research efforts, including both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, usage data, A/B tests) methods to validate design decisions and optimize XM workflows; synthesize findings into actionable insights that inform design priorities.
* Refining processes to improve the user experience continuously. Collaborate closely with design counterparts on the Relias Platform to ensure XM designs align with platform standards and maintain a consistent, unified experience.
* Managing stakeholder expectations and needs to keep teams aligned and deliverables on track.
* Seeking out feedback from peers across the organization to improve your own skills.
* Other duties as assigned.

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

* 2+ years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.

* Bachelor's Degree
* Experience with standard UX software such as Adobe Creative Suite, Figma, Miro, Sketch, OmniGraffle, Axure, InVision, UX Pin, Balsamiq, or Frame

IT WOULD BE IDEAL IF YOU HAVE:

* Experience working in an Agile/Scrum development process.
* Experience designing solutions for complex SaaS products, especially in a healthcare context.
* Foundational HTML5 and CSS skills

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

Company: Relias LLC | Job ID: 287002