Financial Aid Counselor II - Office of Scholarships and Financial Aid

Job Posting Title:

----

Hiring Department:

----

Position Open To:

----

Weekly Scheduled Hours:

----

FLSA Status:

----

Earliest Start Date:

----

Position Duration:

----

Location:

----

Job Details:

Must be eligible to work in the United States on a full-time basis for any employer.

The Financial Aid Counselor (FAC) II position administers assigned scholarship and financial aid programs within the Office of Student Financial Aid. This role serves as a financial aid advisor for an assigned caseload of students, applying federal, state, and institutional regulations to casework and scholarship awarding. The FAC II exercises some independent judgment in resolving routine to moderately complex student aid issues and supports unit operations through reporting, compliance activities, and collaboration with campus partners.

The Financial Aid Counselor II is responsible for administering assigned scholarship and financial aid processes while ensuring compliance with federal, state, and university regulations. This position supports established procedures, monitors reports, resolves student eligibility issues, and assists with the accurate awarding and disbursement of scholarship funds. The FAC II works collaboratively within a designated team to support operational efficiency and student success on the Funds Management and Special Programs team.

This position supports established procedures, monitors reports, resolves student eligibility issues, and assists with the accurate awarding and disbursement of scholarship funds.

Scholarship Awarding and Case Management

• Administer assigned scholarship programs by reviewing student eligibility, resolving routine verification issues, and ensuring timely awarding and disbursement of funds.
• Monitor eligibility for new and continuing scholarship recipients, including renewal criteria and enrollment requirements.
• Review financial aid files for accuracy, completeness, and compliance with program guidelines.
• Communicate with students regarding scholarship status, documentation requirements, and financial aid responsibilities via phone, email, and in person.

Financial Aid Processing and Compliance

• Run and review daily and weekly reports related to scholarship and financial aid processing to support Title IV, state, and institutional compliance.
• Apply federal, state, and institutional regulations and Office of Scholarships and Financial Aid policies to casework and awarding decisions.
• Assist with reporting and audit support activities related to scholarships and financial aid programs, as assigned.

Operational Support and Documentation

• Maintain accurate forms, reports, and files related to scholarship administration.
• Assist with maintaining policies and procedures documentation for assigned scholarship processes.
• Assist with developing and updating written informational materials related to scholarships and financial aid processes.

Collaboration and Service

• Serve as a liaison with other university departments, parents, and external agencies to exchange information and resolve routine scholarship-related issues.
• Escalate complex or unusual issues to supervisors in accordance with established procedures.

Professional Development and Other Duties

• Participate in training and professional development activities to maintain current knowledge of financial aid and scholarship regulations.
• Assist supervisors and team leads with projects and deadlines as directed.
• Perform other related duties related to the work described for a Financial Aid Counselor II.

• Bachelor's degree.
• At least two years of experience in student financial aid, student personnel administration, student services, or related experience.
• Knowledge of basic federal, state, and institutional financial aid regulations.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment and meet required deadlines.
• Willingness to work evenings and weekends during peak processing periods.
• Must divest of any stock or ownership interest in a student loan lender prior to employment (per UT Austin Conflict of Interest policy).
• As a condition of hire and continued employment, must be in good standing on all federal student loans and authorize access to NSLDS for verification.

Relevant education and experience may be substituted as appropriate.

• Master's degree.
• More than two years of experience working with financial aid or scholarship programs.
• High attention to detail and strong problem-solving skills.
• Ability to handle student interactions involving sensitive or complex financial issues with professionalism.
• Proficiency with MS Word and Excel

$45,228.00 + depending on qualifications

• May work around standard office conditions.
• Repetitive use of a keyboard at a workstation.
• Position requires in-person work three days each week, with flexibility for remote work two days per week. Exceptions may be approved at supervisor discretion and for those qualified for ADA accommodations.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume in the first step of the online job application process. Then, any additional Required Materials will be uploaded in the My Experience section; you can multi-select the additional files or click the Upload button for each file. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find Jobs. Before you apply though, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile. This information will be pulled in to your application. The application is one page and you will need to click the Upload button multiple times in order to attach your Resume, References and any additional Required Materials noted above.

----

Employment Eligibility:

----

Retirement Plan Eligibility:

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.