Senior Case Manager, Threat Assessment and Management

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Crisis24 - Private Strategic Group (PSG) is the gold standard in global protective and consultative services. We operate at the intersection of precision, discretion, and elite readiness, delivering world-class security solutions to high-profile clients, executives, and organizations across the globe.

Our Threat Assessment and Management Division provide consultation and training. We deliver our services with discretion and care, allowing our clients to make informed decisions with confidence and setting the standard for excellence in the Threat Assessment and Management field. We also provide our security agents with timely, informative reports to mitigate potential risks and support our overall protective mission. THIS IS A REMOTE ROLE

Who We're Looking For

You are passionate about being part of the protective mission of keeping our clients safe and are experienced in managing threat assessment cases, including executive/public figure pursuit, workplace violence, and/or domestic violence. You have integrity and operate with unwavering discretion on confidential issues. You thrive in both working independently and working as a team member with other Analysts and Case Managers on joint projects. You are curious, with excellent writing and communication skills. You're comfortable with every day bringing different challenges, and you are comfortable working on urgent projects in a fast-paced environment. You are detailed oriented and driven to get the best product to our clients in a timely manner. You excel at delivering written and verbal reports to our clients and have experiencing conducting trainings, including at an advanced level. You also enjoy training and mentoring other staff and to be a senior threat assessment representative to the company.

What You Will Do

• Act as one of the firm's senior leaders in threat assessment with the ability to act independently with minimal oversight.
• Assess, manage, and prepare reports regarding inappropriate communications and threats directed to public figures and C-suite executives and provide findings to executive protection teams and clients directly.
• Assess, manage, and prepare reports regarding workplace violence and domestic violence cases, including conducting sensitive interviews.
• Consult with corporate threat assessment teams on high-risk cases.
• Manage complex and high-risk cases, including pursuing criminal charges, civil interventions, etc. when deemed appropriate.
• Analyze investigative and OSINT findings in the development of management plans.
• Build out and oversee threat assessment programs for individual and corporate clients.
• Consult directly with clients on cases, both in writing and verbally.
• Manage case managers and OSINT analysts, including reviewing and approving client reports.
• Conduct threat assessment trainings for clients, including at the advanced level, for corporations and other organizations.
• This role requires after-hours on call-call availability, including nights, weekends, and holidays as needed.
• This is a fully remote position in the U.S. which may require up to 10 percent travel.

What You Will Bring

• 10+ years of experience in the threat assessment field.
• Bachelor's degree required and in a related field such as Psychology or Criminal Justice, preferred.
• Member of the Association of Threat Assessment Professionals (ATAP) required.
• ATAP Certified Threat Manager (CTM) or the ability to sit for the exam a plus.
• Previous experience working with law enforcement on the resolution of criminal cases required.
• Excellent writing, communication, and public speaking skills with the ability to work directly with high profile clients required.
• Ability to multi-task with little supervision in a fast-paced environment required.
• Previous experience managing teams preferred.
• Previous experience conducting trainings or public speaking preferred.
• Previous experience in assessing and managing cases involving executives, public figures, and/or politicians while working with protection teams a plus.
• Previous experience working with or on a corporate threat assessment team a plus.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.