Technical Support Specialist

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance

+ 401k
+ Community Service Day

+ Spotlight Awards

+ National Sales Excellence Awards

+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Technical Support Specialist reports to the Technical Support Supervisor
• Located in Bedford Park, IL
• Full-Time
• In Office

This position involves troubleshooting hardware and software issues, offering solutions, and contributing to the overall success of our IT operations. If you have a proven track record in delivering exceptional technical support, along with strong communication and problem-solving skills, we encourage you to apply and be part of our dynamic and collaborative team.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

End-User Support:

• Provide timely and comprehensive technical support to end-users via phone, email, or in-person.
• Address and resolve hardware, software, and connectivity issues, ensuring user satisfaction.

Troubleshooting:

• Diagnose and troubleshoot technical issues, escalating complex problems when necessary.
• Collaborate with team members to resolve issues efficiently.

Documentation:

• Maintain accurate and up-to-date records of support requests, resolutions, and troubleshooting steps.
• Contribute to the improvement of knowledge base articles.

Remote Assistance:

• Utilize remote assistance tools to troubleshoot and resolve technical issues for users in different locations.

Hardware and Software Setup:

• Assist in the setup and configuration of hardware, software, and peripheral devices.
• Collaborate with team members to deploy and maintain IT equipment.

Customer Service:

• Provide excellent customer service, ensuring a positive experience for end-users.
• Communicate technical information clearly and effectively.

Training and Development:

• Engage in ongoing training to stay informed about new technologies and enhance technical skills.
• Seek opportunities for professional development within the technical support field.

COMPETENCIES:

• Strong understanding of computer hardware, software, and networking concepts.
• Proven problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Continuous learning mindset and adaptability to new technologies.

QUALIFICATIONS & EXPERIENCE:

• 1 - 2 years of relevant experience in technical support, or equivalent military or practical experience.
• Hold one or more relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent.
• Ability to successfully pass a background check post offer acceptance.

#PMIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com