Hot side/Cold side Commercial Kitchen Equipment Lead Service Technician

TriMark USA is the country's largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you'll love it here!

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support-CFESP prep programs, hands-on manufactures training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Field Supervisor, or Service Manager roles

POSITION SUMMARY:

• The Lead Service Technician reports to the Service Manager
• Located in Springfield, VA
• Field Based - Full Time

The Lead Service Technician is a field-based technical leader responsible for diagnosing, repairing and maintaining commercial kitchen equipment across both hot-side (cooking) and cold-side (refrigeration) platforms. This role provides hands-on technical expertise while supporting and mentoring other technicians to ensure high-quality service delivery and customer satisfaction.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES

• Diagnose, troubleshoot, and repair commercial cooking equipment including ovens, fryers, grills, steamers, and ranges.
• Service refrigeration systems including walk-ins, reach-ins, ice machines, and prep tables.
• Perform equipment installations, startups, and system calibrations.
• Conduct preventive maintenance and safety inspections.

Leadership & Mentorship

• Serve as technical lead on complex service calls.
• Support training and development of junior technicians.
• Provide guidance on troubleshooting best practices and safety standards.
• Assist Service Manager with field quality control and escalation support.

Customer Engagement

• Communicate clearly with customers regarding diagnostics, repair plans, and timelines.
• Maintain professional relationships with restaurant operators, healthcare facilities, and institutional clients.
• Deliver exceptional service aligned with company standards.

Operational Excellence

• Complete digital work orders, parts documentation, and service reports accurately.
• Ensure compliance with manufacturer specifications and local codes.
• Maintain company vehicle, tools, and inventory.
• Promote a safe work environment at all job sites.

Work Environment

• Field-based role servicing commercial kitchens.
• Combination of scheduled maintenance and emergency repair calls.
• Regional travel as required.

REQUIRED QUALIFICATIONS:

• 5+ years of commercial kitchen equipment service experience (hot and refrigeration).
• EPA Certification (Type I/II or Universal) required for refrigeration work.
• Strong electrical, gas, and mechanical troubleshooting skills.
• Ability to read schematics and wiring diagrams.
• Valid driver's license with clean driving record.
• Ability to lift up to 75 lbs and work in active kitchen environments.

PREFERRED QUALIFICATIONS

• Manufacturer certifications (Hobart, Rational, Henny Penny, etc.).
• Experience leading or mentoring technicians.
• Strong problem-solving and customer service skills.
• Technical trade school or refrigeration training.

CORE COMPETENCIES:

• Strong troubleshooting across gas, electrical, and refrigeration systems
• First-time fix mindset
• Time management and route efficiency
• Customer Relations management
• Safety-focused and detail-oriented
• Accountability and ownership

#MKIndeed

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate's unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.

TriMark's commitment to diversity, inclusion and belonging is a purposeful mission of strengthening our organization and those we serve by uniting the unique and beautiful differences of our employees. This mission is instilled in the fiber of who we are as a company, setting the standard for our industry. We are committed to promoting diversity, inclusion and belonging through sharing, education, and experiences.

TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.

Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com