Software Engineer - Licensing Cloud Team

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

What You'll Do

Join our diverse and inclusive Supply Chain team and be a part of one of the top Supply Chains in the world!

You'll have the incredible opportunity to join us at Cisco IT -Licensing Cloud and play a key role in designing and developing next-generation capabilities. Your role will focus on designing and developing next-generation capabilities to support our architectural transformation and modernization efforts.

As a valued member of our team, you'll be responsible for developing and delivering new capabilities using the latest technologies and processes. This involves actively developing code, as well as debugging and reviewing with the team. You'll also have the chance to work closely with our talented engineers and interact with our valued business partners, fostering an inclusive and respectful atmosphere.

Your specific responsibilities will include:

• Working with a team of engineers who are responsible for the software design, development, and building applications in a Scrum Agile environment.

• Being able to develop code, debug issues, suggest improvements, review the code, provide solutions to systemic problems, and be hands-on.

• Contributing with others on projects and working on small to medium features from technical design through completion.

• Being agile: ensuring assigned Jira stories are executed timely and updated; understanding the backlog and planning.

• Develop and enhance in-app and role-based AI Agents, contributing to their security, semantic layers, and basic agent training capabilities.

• Implement and maintain Ask/Respond features using Agentic frameworks (e.g., langraph, langchain, LLMs) with data from various technology platforms.

• Assist in building and optimizing Natural Language Interaction (NLI) & Retrieval-Augmented Generation (RAG) systems for enterprise data.

• Develop and integrate data connectors for databases (Oracle, SAP HANA, Snowflake, MongoDB), ensuring secure data retrieval and ingestion.

• Support API development for LLM-based prompt engineering, focusing on user input parsing and intent identification.

• Build and test individual AI agents and contribute to the development of communication protocols for inter-agent collaboration.

• Collaborate with senior engineers to integrate agents with external tools and services via standard protocols (e.g., MCP, A2A).

Who you'll work with

As a member of the Cisco IT team, you will be a valuable part of the Licensing Cloud team. Our team is dedicated to delivering exceptional services, tools, platforms, and data that are essential for powering one of the top Supply Chains in the world.

At Cisco, we prioritize innovation and evolution to provide our Supply Chain team with a competitive advantage. This includes optimizing and automating business process systems, effectively utilizing cloud service providers, and developing cutting-edge in-house solutions.

You'll have the opportunity to join a dynamic, empowered, and collaborative team that values diverse perspectives and inclusive practices, all focused on building, supporting, and enhancing a seamless end-to-end Orchestrator system.

We believe that embracing diversity and fostering an inclusive environment are key to driving innovation and achieving success. Our team is committed to ensuring that everyone feels respected, valued, and empowered to contribute their unique ideas and experiences.

The Cisco Licensing Cloud Team is a specialized group dedicated to managing and supporting Cisco's cloud-based software licensing operations, including license migrations, transfers, and customer support through official Cisco case management channels. We ensure customers can seamlessly manage and validate their software licenses across Cisco cloud services and products.

Who you are

We are looking for individuals with a passion for technology and problem solving, good communication, and We are seeking individuals who have a strong passion for technology and problem-solving, excellent communication and organizational skills, and ideally, a solid academic background in software engineering disciplines.

We value diverse experiences and perspectives, and we believe they contribute to innovative problem-solving and team success.

Minimum requirements:

• 3+ Years of related experience.

• Strong understanding of artificial intelligence concepts and familiarity with implementing AI techniques in practical applications, as well as proficiency in security.

• Thorough understanding of Agile and DevSecOps practices and toolsets.

• Positive and self-motivated attitude, with excellent communication and time management skills.

• Able to work independently, but receives guidance from leader, to determine the best approach to complete tasks. Serves as a resource for colleagues with less experience.

• Knowledge of security practices with some exposure to API Security Protocols.

• Strong problem-solving skills and the ability to work in a fast-paced environment.

• A good team player.

• Core Technology: 3+ Years Expertise in Java/Spring for high-performance backend applications.

  Data Tier: 3+ Years experience with MongoDB, Oracle, CockroachDB, and Elasticsearch.

  Performance & Security: Focused on low-latency tuning, secure API design, and optimization.

  API Development: Builds scalable RESTful APIs with Spring Boot and LangGraph.

  Data & Event Streaming: Proficient in Elasticsearch integration and Apache Kafka microservices.

  Cloud-Native: 3+ Years Experienced with Kubernetes for deployment and orchestration.

• Data Platform Expertise: 3+ Years Skilled in Snowflake, MongoDB, and Oracle.

  Search & Analytics: Experienced with Elastic Search for indexing, search, and analytics.

  Programming & Frameworks: Strong Python skills; familiar with Spring Data.

Preferred Requirements:

• Bachelor's or master's degree.

• Awareness of supply chain and Licensing business.

• Strong problem-solving skills and the ability to work in a fast-paced environment.

• Excellent communication and collaboration skills.

• A passion for innovation and a commitment to delivering exceptional results.

*

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.